We're here to help

716-831-7007

24 Hour Addiction Hotline

Our Addiction Hotline Counselors provide support and guidance for those struggling with addiction as well as family and friends needing support as they walk with their loved one who is addicted.

Get immediate help, education, information, referrals and assistance with linking to addiction treatment services. Call us for consultation, support and direct linkage to an assessment counselor to help connect with the best type of treatment as quickly as possible.

What happens when you call

You will speak with an Addictions Hotline Counselor, who will provide support, give information and referrals regarding Chemical Dependency services, and may be able to provide an immediate connection to an Outpatient Chemical Dependency Agency for access to an appointment that same day.

Addiction Hotline Counselors are able to secure face to face appointments Mon-Friday 8a-2p for those who call the Addictions Hotline and needs further assessment to determine the appropriate level of care and linkage to treatment.

Referrals can be made to Chemical/Addiction providers within Erie County and selected areas of Niagara County. Whether you are calling the Addictions Hotline to obtain information or to get linked with Stabilization (Detoxification), Outpatient (same day access), Inpatient, Residential services or Medication Assisted Treatment (MAT) the Addiction Hotline Counselor can provide a mini screening to help determine the appropriate level for you or your loved ones. Please note that if you are a family member calling for help for a loved one struggling with addiction, he or she will need to be part of the call to get an appointment.

Hotline Counselors can link you with a Peer or Family Navigator from the Addict to Addict Program at Western New Your Independent Living. A Peer Navigator from the Addict to Addict program can assist a caller who may need that extra specialized attention from a Peer while going through the linkage and recovery process. A Peer is a person with lived experience and in recovery from a substance use disorder. A family member or friend who is calling the Hotline can be linked with a Family Navigator to provide support and assistance in dealing with their loved one's addiction and recovery process.

Please Note: Lack of Insurance may be a barrier to treatment. If you or your loved one needs assistance in obtaining health insurance, please contact 1-855-355-5777 or visit https://info.nystateofhealth.ny.gov/what-ny-state-health to obtain insurance.

How to reach out

The following links may be useful to develop an understanding about addiction and how to help yourself or a loved one:

WNY Independent Living, Inc. provides services to people dealing with addictions and their families. Addict 2 Addict: Peer & Family Support program is a MHPC Peer led team serving people with substance abuse disorders and families and loved ones with substance use disorders. The Addict 2 Addict team is available to those adults in Erie County who decide they are “Ready” for a new life and recovery. The team is available 24 hours a day, 7 days a week and will respond to a call within 24 hours. The Peers, in addiction recovery themselves and who have family members with addiction, share their recovery experience to those deciding they are “Ready.” The addicted Peers help the addicted and their families and loved ones navigate the many avenues to take once deciding they are “Ready” to give it up. The recovering addicted peer informs, advocates, and provides Peer Counseling in an effort to guide the individuals in need to take the first steps in their recovery path. Call 716-836-2726 when you are “Ready” to choose a path of recovery.

About Us

Who we are:

Suicide and Prevention & Crisis Services, Inc. is an organization that began operation in November of 1968 that is now offering emergency mental health services by providing a 24/7 response. Crisis Services provides the following services: Addiction Hotline; 24 Hour Hotline; Emergency Mobile Outreach Services: Trauma Response Services; The Advocate Program-Rape, Domestic violence, Family Violence and Elder Abuse; Community Education and Training; Police/Mental Health Coordination Project. Crisis Services participates in many groups and is a member of the Erie County Opiate Task Force.

What we do:

You will speak with an Addictions Hotline Counselor, who will provide support, give information and referrals regarding Chemical Dependency services, and may be able to provide an immediate connection to an Outpatient Chemical Dependency Agency for access to an appointment that same day.

Addiction Hotline Counselors are able to secure face to face appointments Mon-Friday 8a-2p for those who call the Addictions Hotline in need of higher level of care requesting linkage to treatment.

Referrals can be made to Chemical/Addiction providers within Erie County and selected areas of Niagara County. Whether you are calling the Addictions Hotline to obtain information or to get linked with Stabilization (Detoxification), Outpatient (same day access), Inpatient, Residential services or Medication Assisted Treatment (MAT) the Addiction Hotline Counselor can provide a mini screening to help determine the appropriate level for you or your loved ones.

Hotline Counselors can link you with a Peer or Family Navigator from the Addict to Addict Program at Western New Your Independent Living. A Peer Navigator from the Addict to Addict program can assist a caller who may need that extra specialized attention from a Peer while going through the linkage and recovery process. A family member or friend who is calling the Hotline can be linked with a Family Navigator to provide support and assistance in dealing with their loved one's addiction and recovery process.

Our availability:

The Addiction Hotline is available 24 Hours a day and operates on Weekends and Holidays.

How to reach us for assistance:

Call 716-831-7007 24 hours a day, 7 days a week, weekends and holidays

Why we exist:

We are here to help the community with a place to call where a live counselor can speak with you to assist you finding a place to start if you need information, support or linkage to Chemical Dependency Services. This hotline is funded through Erie County.

How we can help?

An Addiction Hotline Counselor can provide a mini screening to help determine the appropriate level for you or your loved ones. The Hotline can link a person in need to an assessment counselor to determine appropriate linkages to services. The Addiction Hotline can assist in obtaining appointments for those seeking treatment. The Hotline can also link an individual and/or their family to peer supports and a family navigator.

Additional Resources