ERIE.GOV | Your information resource from the government of Erie County, New York

County Executive Elected Officials County Departments Living In Erie County Visiting Erie County Growing your business in Erie County State and regional municipalities

Jacobs Warns Motorists of E-ZPass Phishing Scam

Wednesday, July 9, 2014

Erie County, NY – Erie County Clerk Chris Jacobs is warning every Erie County motorist of an e-mail phishing scam which is being sent to E-ZPass users in an attempt to collect unpaid tolls. Jacobs was notified of the scam today by E-ZPass officials from the New York State Thruway Authority.

“I caution all motorists who receive this type of message not to open or respond to any such request,” Jacobs advised.

The solicitation uses the official logo and looks like an E-ZPass notice, along with the following message: “Dear customer, You have not paid a toll for driving on a toll road. This invoice is sent repeatedly, please service your debt in the shortest possible time. The invoice can be downloaded here.” A link to download and pay an invoice follows.

Jacobs was assured by the E-ZPass Service Center that they did not authorize any such e-mail nor do they send out invoices for payment via e-mail. If a driver does owe money for using E-ZPass on a toll facility, they issue an invoice for payment using the US Postal Service.

“If you have concerns about your account or the validity of any message you receive from E-ZPass, I encourage you to contact the E-ZPass Service Center at 800-333-8655,” said Jacobs.

The Erie County Clerk’s Office began selling pre-packaged On-the-Go tags in October of 2012 and at all Erie County Auto Bureau locations.