Residence Requirements:

THERE ARE NO RESIDENCY REQUIREMENTS FOR PARTICIPATION IN THIS EXAMINATION. There is one anticipated vacancy at the Erie County Medical Center Corporation.

Examples of Duties:

A Dental Services Representative performs a variety of clerical and professional duties related to the processing of financial matters and scheduling coordination in the General Dentistry Department at the Erie County Medical Center Corporation; 

Acts as liaison between dental providers, insurance providers, other payors and patients regarding insurance coverage, pre-authorization and patient responsibilities of payment;

Serves as liaison to patients, registration staff and billing staff for payments not paid on time;

Receives daily printout of scanned charges and verifies charges using clinical patient notes; enters information into electronic software application;

Reviews and reconciles any changes to charges with dental provider (resident or attending dentist);

Schedules work performed by Certified Dental Assistants; schedules procedures to be performed in dental settings;

Coordinates with laboratory technicians and schedulers to determine procedure length, time between appointments and laboratory work flow;

Facilitates patient advocacy issues by communicating with patients and notifying applicable staff to work toward resolution;

Receives patient medical information and treatment plans and inputs into electronic health records (EHR) system;

Monitors EHR to identify patients who missed appointments, need to schedule an appointment, need filling or re-fill or medication and reminders to schedule follow-up appointments or tests; notifies patients and/orcaregivers of same;

Distributes, collects and maintains patient satisfaction surveys; inputs information into separate electronic document or spreadsheet; distributes information to appropriate personnel;

Develops statistics and patient data for inclusion in records, reports and other documentation utilizing computerized and electronic databases;

Attends and may coordinate conferences, training sessions, in-services and seminars;

May perform a variety of other clerical tasks related to general office functions, registration and billing.

Qualifications:

MINIMUM QUALIFICATIONS:  Candidates must meet one of the following requirements on or before the date of the written test:

A.) Completion of sixty (60) semester credit hours from a regionally accredited or New York State registered college or university and one (1) year of experience in dental registration, dental billing or dental scheduling; or:

B.) Graduation from high school or possession of a high school equivalency diploma and three (3) years of experience in dental registration, dental billing or dental scheduling; or:

C.) An equivalent combination of training and experience as defined by the limits of (A) and (B).

Notes:

1. Verifiable part-time and/or volunteer experience will be pro-rated toward meeting full-time experience requirements.

The New York State Department of Civil Service has not prepared a test guide for this examination. However,candidates may find information in the publication "How to take a written test" helpful in preparing for this test. This publication is available on line at: https://www.cs.ny.gov/testing/testguides.cfm

Subjects of Examination:

SUBJECTS OF EXAMINATION: A written test designed to evaluate knowledge, skills and /or abilities in the following areas:

1. Name and number checking

These questions test for the ability to distinguish between sets of words, letters, and/or numbers that are almost exactly alike. Material is usually presented in two or three columns, and you will have to determine how the entry in the first column compares with the entry in the second column and possibly the third. You will be instructed to mark your answers according to a designated code provided in the directions.

2. Office record keeping

These questions test your ability to perform common office record keeping tasks. The test consists of two or more "sets" of questions, each set concerning a different problem. Typical record keeping problems might involve the organization or collation of data from several sources; scheduling; maintaining a record system using running balances; or completion of a table summarizing data using totals, subtotals, averages and percents. You should bring with you a hand-held battery- or solar-powered calculator for use on this test. You will not be permitted to use the calculator function of your cell phone.

3. Operations with Letters and Numbers

These questions test for skills and abilities in operations involving alphabetizing, comparing, checking and counting. The questions require you to follow the specific directions given for each question which may involve alphabetizing, comparing, checking and counting given groups of letters and/or numbers.

4. Public contact principles and practices

These questions test for knowledge of techniques used to interact with other people, to gather and present information, and to provide assistance, advice, and effective customer service in a courteous and professional manner. Questions will cover such topics as understanding and responding to people with diverse needs, perspectives, personalities, and levels of familiarity with agency operations, as well as acting in a way that both serves the public and reflects well on your agency. 

NOTICE TO CANDIDATES: Unless otherwise noted, candidates are permitted to use quiet, hand held, solar or battery powered calculators. Devices with typewriter keyboards, "Spell Checkers", “Personal Digital Assistants", "Address Books", "Language Translators", "Dictionaries", or any similar devices are prohibited. You may not bring books or other reference materials.

**IMPORTANT APPLICATION FEE - READ CAREFULLY**

A $20.00 filing fee is required for this exam. The required fee must accompany your application. Send or bring check or money order made payable to Erie County Personnel Department and write the examination number(s) on your check or money order. Do not send or bring cash, as the County cannot be responsible for cash payment. As no refund will be made, you are urged to compare your qualifications carefully with the requirements for admission and file only for those examinations for which you are clearly qualified.