Residence Requirements:

THERE ARE NO RESIDENCY REQUIREMENTS FOR PARTICIPATION IN THIS EXAMINATION. There is one anticipated vacancy at the Erie County Medical Center Corporation.

Examples of Duties:

A Director of Patient Access Services directing the Patient Access Services functions at the Erie County Medical Center Corporation; 

Develops and implements policies and procedures related to Patient Access Services; monitors and amends processes to improve the effectiveness of Patient Access Services functions and delivery of services to staff and the public;

Oversees Patient Access Services functions, such as financial clearance, scheduling, pre-registration, authorization and registration, are performed in accordance with ECMCC policies and procedures, health insurance provider guidelines, Joint Commission standards, and applicable laws, rules and regulations;

Develops and implements Patient Access Services goals and objectives that support the mission and vision of ECMCC;

Directs the daily activities of Patient Access Services personnel; performs or assists in the performance of the hiring, training, discipline and evaluation of lower-level staff;

Collaborates with physicians and their office staff to improve and streamline procedures in which patients obtain services at ECMCC;

Collaborates with auxiliary medical staff for patient referrals and coordination of services;

Provides support for the utilization of Patient Access Services computerized systems and the coordination to other ECMCC systems or modules including, but not limited to, billing, scheduling, clinical documentation, ImagingServices, and Laboratory Services;

Prepares performance reports based on department and customer feedback, monitoring of processes and patient satisfaction surveys;

Develops and ensures that Patient Access Services operates within the annual operating budget allocations;

Participates in Revenue Cycle meetings, committees, trainings, etc.

Qualifications:

MINIMUM QUALIFICATIONS:  Candidates must meet one of the following requirements on or before the date of the written test:

A.) Graduation from a regionally accredited or New York State registered college or university with a Bachelor’s Degree and five (5) years of experience in admissions, patient access services or patient financial services, of which included two (2) years of administrative or supervisory experience; or:

B.) Graduation from a regionally accredited or New York State registered college or university with an Associate’s Degree or sixty (60) semester credit hours and seven (7) years of experience in admissions, patient access services or patient financial services, of which included two (2) years of administrative or supervisory experience; or:

C.) An equivalent combination of training and experience as defined by the limits of (A) and (B).

Notes:

1. Verifiable part-time and/or volunteer experience will be pro-rated toward meeting the experience requirements.

2. Your degree and/or college credit must have been awarded by a regionally accredited college or university or one recognized by the New York State Education Department as following acceptable educational practices. A grade of "D" or better is necessary for a course to be credited as successfully completed. If your degree and/or college credit was awarded by an educational institution outside of the United States and its territories, you must provide independent verification of equivalency. You can write to this Department for a list of acceptable companies providing this service; you must pay the required evaluation fee.

Notice to Candidates: Transcripts will now be accepted by the Department of Personnel ONLY at time of application.
All subsequent transcripts must be submitted at time of interview.

The New York State Department of Civil Service has not prepared a test guide for this examination. However,candidates may find information in the publication "How to take a written test" helpful in preparing for this test. This publication is available on line at: https://www.cs.ny.gov/testing/testguides.cfm

Subjects of Examination:

SUBJECTS OF EXAMINATION: A written test designed to evaluate knowledge, skills and /or abilities in the following areas:

1. Administrative supervision

These questions test for knowledge of the principles and practices involved in directing the activities of a large subordinate staff, including subordinate supervisors. Questions relate to the personal interactions between an upper level supervisor and his/her subordinate supervisors in the accomplishment of objectives. These questions cover such areas as assigning work to and coordinating the activities of several units, establishing and guiding staff development programs, evaluating the performance of subordinate supervisors, and maintaining relationships with other organizational sections.

2. Administration

These questions test for knowledge of the managerial functions involved in directing an organization or an organizational segment. These questions cover such areas as: developing objectives and formulating policies; making decisions based on the context of the administrator's position and authority; forecasting and planning; organizing; developing personnel; coordinating and informing; guiding and leading; testing and evaluating; and budgeting.

3. Preparing written material

These questions test for the ability to present information clearly and accurately, and to organize paragraphs logically and comprehensibly. For some questions, you will be given information in two or three sentences followed by four restatements of the information. You must then choose the best version. For other questions, you will be given paragraphs with their sentences out of order. You must then choose, from four suggestions, the best order for the sentences.

4. Understanding and interpreting written material

These questions test for the ability to understand and interpret written material. You will be presented with brief reading passages and will be asked questions about the passages. You should base your answers to the questions only on what is presented in the passages and not on what you may happen to know about the topic.

NOTICE TO CANDIDATES:  It is recommended that candidates use a quiet, hand held, solar or battery powered calculator.  Devices with typewriter keyboards, "Spell Checkers", “Personal Digital Assistants", "Address Books", "Language Translators", "Dictionaries", or any similar devices are prohibited.  You may not bring books or other reference materials.

**IMPORTANT APPLICATION FEE - READ CAREFULLY**

A $20.00 filing fee is required for this exam. The required fee must accompany your application. Send or bring check or money order made payable to Erie County Personnel Department and write the examination number(s) on your check or money order. Do not send or bring cash, as the County cannot be responsible for cash payment. As no refund will be made, you are urged to compare your qualifications carefully with the requirements for admission and file only for those examinations for which you are clearly qualified.