Dispatcher SPD

Modified: September 7, 2018 9:43am

COUNTY OF ERIE - DEPARTMENT OF PERSONNEL
invites applications for the position of:

Dispatcher SPD

#67-832 - Open Competitive (open to the public)

Salary: $29,362 - $36,211 Annually
Opening Date: September 7, 2018
Closing Date: October 3, 2018
Application fee: $20.00

Residence Requirements:

THERE ARE NO RESIDENCY REQUIREMENTS FOR PARTICIPATION IN THIS EXAMINATION. There are two anticipated vacancies at the Erie County Medical Center Corporation. 

Examples of Duties:

Dispatcher SPD coordinates and monitors patient transportation and supply service activities at the Erie County Medical Center Corporation; 

Coordinates transport requests from on-line, computer written or telephone requests;

Monitors proper priority standard utilization and program quality standards, performance improvement and personnel productivity;

Monitors compliance with regulatory agencies and established policies and procedures;

Ensures requests have been completed in an efficient and timely manner and according to current departmental standards, priorities and patient appointments;

Troubleshoots for proper operation of applicable hardware, software programs, page and phone handling systems;

Ensures dispatch equipment is safe and in good, clean working condition;

Provides and maintains adequate levels of supplies and equipment;

Monitors the daily activities of transporters and transport functions, including completion of tasks, procedures related to availability and completion of tasks and issues related to service and operations;

Resolves problems related to patient, visitor, staff or employee complaints;

Acts as a liaison between SPD Transport and other departments within the hospital;

Acts as a transporter when necessary;

Develops and promotes positive effective customer service relations with patients, patient family members, visitors and staff.

Qualifications:

MINIMUM QUALIFICATIONS:  Candidates must meet one of the following requirements on or before the date of the written test:

Graduation from high school or possession of a high school equivalency diploma and one (1) year of experience in the operation of telecommunications equipment and a computer terminal.

Notes:

Verifiable part-time and/or volunteer experience will be pro-rated toward meeting full-time experience requirements.

Examination date:

November 3, 2018

Applications Must Be Postmarked or Hand Delivered By:

October 3, 2018

The New York State Department of Civil Service has not prepared a test guide for this examination. However,candidates may find information in the publication "How to take a written test" helpful in preparing for this test. This publication is available on line at: https://www.cs.ny.gov/testing/testguides.cfm   

 

 

Subjects of Examination:

SUBJECTS OF EXAMINATION: A written test designed to evaluate knowledge, skills and /or abilities in the following areas:

1. Name and number checking

These questions test for the ability to distinguish between sets of words, letters, and/or numbers that are almost exactly alike. Material is usually presented in two or three columns, and you will have to determine how the entry in the first column compares with the entry in the second column and possibly the third. You will be instructed to mark your answers according to a designated code provided in the directions.

2. Office record keeping

These questions test your ability to perform common office record keeping tasks. The test consists of two or more "sets" of questions, each set concerning a different problem. Typical record keeping problems might involve the organization or collation of data from several sources; scheduling; maintaining a record system using running balances; or completion of a table summarizing data using totals, subtotals, averages and percents. You should bring with you a hand-held battery- or solar-powered calculator for use on this test. You will not be permitted to use the calculator function of your cell phone.

3. Operations with Letters and Numbers

These questions test for skills and abilities in operations involving alphabetizing, comparing, checking and counting. The questions require you to follow the specific directions given for each question which may involve alphabetizing, comparing, checking and counting given groups of letters and/or numbers.

4. Public contact principles and practices

These questions test for knowledge of techniques used to interact with other people, to gather and present information, and to provide assistance, advice, and effective customer service in a courteous and professional manner. Questions will cover such topics as understanding and responding to people with diverse needs, perspectives, personalities, and levels of familiarity with agency operations, as well as acting in a way that both serves the public and reflects well on your agency.

NOTICE TO CANDIDATES: Unless otherwise noted, candidates are permitted to use quiet, hand held, solar or battery powered calculators. Devices with typewriter keyboards, "Spell Checkers", “Personal Digital Assistants", "Address Books", "Language Translators", "Dictionaries", or any similar devices are prohibited. You may not bring books or other reference materials.

    

**IMPORTANT APPLICATION FEE - READ CAREFULLY**

A $20.00 filing fee is required for this exam. The required fee must accompany your application. Send or bring check or money order made payable to Erie County Personnel Department and write the examination number(s) on your check or money order. Do not send or bring cash, as the County cannot be responsible for cash payment. As no refund will be made, you are urged to compare your qualifications carefully with the requirements for admission and file only for those examinations for which you are clearly qualified.