Junior Personnel Clerk

Modified: August 15, 2019 2:51pm

COUNTY OF ERIE - DEPARTMENT OF PERSONNEL
invites applications for the position of:

Junior Personnel Clerk

#63-854 - Open Competitive (open to the public)

Salary: $32,223 - $39,289 Annually
Opening Date: August 15, 2019
Closing Date: September 11, 2019
Application fee: $20.00

Residence Requirements:

CANDIDATES MUST HAVE BEEN LEGAL RESIDENTS OF ERIE COUNTY FOR AT LEAST ONE MONTH IMMEDIATELY PRECEDING THE DATE OF THE WRITTEN TEST AND MUST BE LEGAL RESIDENTS OF ERIE COUNTY AT THE TIME OF APPOINTMENT. There is one present vacancy at the Buffalo and Erie County Public Library.

Examples of Duties:

A Junior Personnel Clerk performs a variety of clerical duties and serving as the primary information provider in the Buffalo & Erie County Public Library; 

Receives walk-in guests and answers telephone inquiries;

Provides basic information and directs guests and callers to appropriate staff personnel;

Performs badge processing including, not limited to taking pictures, assigning parking and building access and correcting payments;

Opens, dates, sorts and distributes mail;

Types records, reports and other correspondence using a variety of information sources;

Performs file searches and pulls needed materials;

Receives requests for verification of employment and researches required information; replies to verification inquiries and distributes responses to proper parties;

Files and maintains records, reports and other correspondence; checks for clerical accuracy and completeness;

Inputs and retrieves information using various computer applications;

Collects fees for employee badges, lockers, copies and other sources and accounts for monies received;

Maintains neatness in reception area; Maintains and updates bulletin boards;

Assists in performing tasks related to on-boarding for new hires as required;

Assists in compiling data and statistics from various sources for special projects as required

Qualifications:

MINIMUM QUALIFICATIONS:  Candidates must meet one of the following requirements on or before the date of the written test:

A. Graduation from a regionally accredited or New York State registered college or university with an Associate’s Degree and two (2) years of clerical experience, one (1) year of which included personnel work; or

B. Graduation from high school or possession of a high school equivalency diploma and three (3) years of clerical experience, one (1) year of which included personnel work.

Notes:

1. Personnel work is defined as duties performed in the areas of recruitment, screening, selection procedures, employee services, maintaining employee personnel and employment records.

2. Verifiable part-time and/or volunteer experience will be pro-rated toward meeting full-time experience requirements.

3. Your degree and/or col1ege credit must have been awarded by a regionally accredited college or university or one recognized by the New York State Education Department as following acceptable educational practices. A grade of "D" or better is necessary for a course to be credited as successfully completed. If your degree and/or college credit was awarded by an educational institution outside of the United States and its territories, you must provide independent verification of equivalency. You can write to this Department for a list of acceptable companies providing this service; you must pay the required evaluation fee.

Notice to Candidates: Transcripts will now be accepted by the Department of Personnel ONLY at time of application.
All subsequent transcripts must be submitted at time of interview.

Examination date:

October 19, 2019

Applications Must Be Postmarked or Hand Delivered By:

September 11, 2019

The New York State Department of Civil Service has not prepared a test guide for this examination. However, candidates may find information in the publication 'General Guide to Written Tests' helpful in preparing for this test. This publication is available on line at:https://www.cs.ny.gov/testing/testguides.cfm.

Subjects of Examination:

Subjects of Examination: A test designed to evaluate knowledge, skills and /or abilities in the following areas.

Name and number checking
These questions test for the ability to distinguish between sets of words, letters, and/or numbers that are almost exactly alike. Material is usually presented in two or three columns, and you will have to determine how the entry in the first column compares with the entry in the second column and possibly the third. You will be instructed to mark your answers according to a designated code provided in the directions.

Operations with Letters and Numbers
These questions test for skills and abilities in operations involving alphabetizing, comparing, checking and counting. The questions require you to follow the specific directions given for each question which may involve alphabetizing, comparing, checking and counting given groups of letters and/or numbers.

Customer service
These questions test for knowledge of techniques used to interact with other people, to gather and present information, and to provide assistance, advice and effective customer service in a courteous and professional manner. Questions will cover such topics as understanding and responding to people with diverse needs, perspectives, personalities, and levels of familiarity with agency operations, as well as acting in a way that both serves the public and reflects well on your agency.

Working with office records
These questions test your ability to work with office records. The test consists of two or more sets of questions, each set concerning a different problem. Typical record keeping problems
might involve the organization or collation of numerical data from several sources; maintaining a record system using running balances; or completion of a table summarizing data using totals, subtotals, averages and percents. You should bring with you a hand-held battery- or solar-powered calculator for use on this test. You will not be permitted to use the calculator function of your cell phone.

NOTICE TO CANDIDATES: Unless otherwise noted, candidates are permitted to use quiet, hand held, solar or battery powered calculators. Devices with typewriter keyboards, "Spell Checkers", “Personal Digital Assistants", "Address Books", "Language Translators", "Dictionaries", or any similar devices are prohibited. You may not bring books or other reference materials.

**IMPORTANT APPLICATION FEE - READ CAREFULLY**

A $20.00 filing fee is required for this exam. The required fee must accompany your application. Send or bring check or money order made payable to Erie County Personnel Department and write the examination number(s) on your check or money order. Do not send or bring cash, as the County cannot be responsible for cash payment. As no refund will be made, you are urged to compare your qualifications carefully with the requirements for admission and file only for those examinations for which you are clearly qualified.