Patient Access Services Representative

Modified: September 19, 2018 9:42am

COUNTY OF ERIE - DEPARTMENT OF PERSONNEL
invites applications for the position of:

Patient Access Services Representative

#67-949 - Open Competitive (open to the public)

Salary: $32,609 - $39,622 Annually
Opening Date: September 7, 2018
Closing Date: October 3, 2018
Application fee: $20.00

********************Amendment Issued 9-19-18********************

Please see under MINIMUM QUALIFICATIONS section.

Residence Requirements:

THERE ARE NO RESIDENCY REQUIREMENTS FOR PARTICIPATION IN THIS EXAMINATION. There is one anticipated vacancy at the Erie County Medical Center Corporation.

A promotion examination will be held at the same time as this examination. The list resulting from the promotion examination will be used first but appointments from this open competitive examination are anticipated. Use of the list may be suspended after it is one year old for any position which it is practical to fill through a new promotion examination.

Examples of Duties:

Patient Access Services Representative performs a variety of clerical functions related to the registration of patients for clinical, surgical, inpatient and ancillary departments at the Erie County Medical Center Corporation;

Pre-registers and/or registers patients for Emergency Room, clinics, inpatient, surgical and ancillary services using computer information systems;

Schedules patients' appointments, gathers demographic information including payer information and inputs into computer information systems;

Obtains insurance information required for hospital billing, including completion of the Medicare Secondary Payer Questionnaire; inputs information into the electronic computerized system 

Verifies third party payers using telephone or online verification systems 

Determines insurance co-payments due from patient at time of service; collects required amounts at time of preregistration and/or registration and issues receipts;

Identifies and interview patients without insurance to asses qualifications for government entitlement programs or uncompensated charity care programs in accordance with hospital policy;

Negotiates contractual payment plans; Obtains signatures on various forms;

 Maintains and updates patient records in computer information systems;

 Provides feedback to appropriate person of missing/incorrect information so it can be obtained at the point of service;

Provides patients with information and responds to inquiries regarding scheduling, registration, payment and repayment services;

Identifies related issues and works with other departments and outside entities to resolve;

Operates Bed Board system assigning beds appropriate to specifications, hospital transfers, direct admissions and various bed board functions;

Complies with applicable federal and state regulatory agency guidelines, including HIPAA privacy standards, established departmental policies and procedures, objectives, quality assurance, safety, environmental and infection control standards.

Qualifications:

********************Amendment Issued 9-19-18********************

UPDATED MINIMUM QUALIFICATIONS: Candidates must meet the following requirements on or before the date of the written test:

Graduation from high school or possession of a high school equivalency diploma and one (1) year of clerical experience* in patient admissions, patient registration, patient appointment scheduling, health insurance verification, health insurance eligibility or health insurance processing in a healthcare setting or third party payer setting.

NOTE 1: *Graduation from a regionally accredited or New York State registered college or university with a Bachelor’s Degree may be substituted for the required qualifying experience.

NOTE 2: Verifiable part-time and/or volunteer experience will be pro-rated toward meeting the full-time experience requirements.

Notes:

1. Verifiable part-time and/or volunteer experience will be pro-rated toward meeting the full-time experience requirements.

Examination date:

November 3, 2018

Applications Must Be Postmarked or Hand Delivered By:

October 3, 2018

The New York State Department of Civil Service has not prepared a test guide for this examination. However,candidates may find information in the publication "How to take a written test" helpful in preparing for this test. This publication is available on line at: https://www.cs.ny.gov/testing/testguides.cfm

 

Subjects of Examination:

SUBJECTS OF EXAMINATION: A written test designed to evaluate knowledge, skills and /or abilities in the following areas:

1. Name and number checking

These questions test for the ability to distinguish between sets of words, letters, and/or numbers that are almost exactly alike. Material is usually presented in two or three columns, and you will have to determine how the entry in the first column compares with the entry in the second column and possibly the third. You will be instructed to mark your answers according to a designated code provided in the directions.

2. Office record keeping

These questions test your ability to perform common office record keeping tasks. The test consists of two or more "sets" of questions, each set concerning a different problem. Typical record keeping problems might involve the organization or collation of data from several sources; scheduling; maintaining a record system using running balances; or completion of a table summarizing data using totals, subtotals, averages and percents. You should bring with you a hand-held battery- or solar-powered calculator for use on this test. You will not be permitted to use the calculator function of your cell phone.

3. Operations with Letters and Numbers

These questions test for skills and abilities in operations involving alphabetizing, comparing, checking and counting. The questions require you to follow the specific directions given for each question which may involve alphabetizing, comparing, checking and counting given groups of letters and/or numbers.

4. Public contact principles and practices

These questions test for knowledge of techniques used to interact with other people, to gather and present information, and to provide assistance, advice, and effective customer service in a courteous and professional manner. Questions will cover such topics as understanding and responding to people with diverse needs, perspectives, personalities, and levels of familiarity with agency operations, as well as acting in a way that both serves the public and reflects well on your agency. 

NOTICE TO CANDIDATES: Unless otherwise noted, candidates are permitted to use quiet, hand held, solar or battery powered calculators. Devices with typewriter keyboards, "Spell Checkers", “Personal Digital Assistants", "Address Books", "Language Translators", "Dictionaries", or any similar devices are prohibited. You may not bring books or other reference materials.

**IMPORTANT APPLICATION FEE - READ CAREFULLY**

A $20.00 filing fee is required for this exam. The required fee must accompany your application. Send or bring check or money order made payable to Erie County Personnel Department and write the examination number(s) on your check or money order. Do not send or bring cash, as the County cannot be responsible for cash payment. As no refund will be made, you are urged to compare your qualifications carefully with the requirements for admission and file only for those examinations for which you are clearly qualified.