Residence Requirements:

RESIDENCE REQUIREMENTS: THERE ARE NO RESIDENCY REQUIREMENTS FOR PARTICIPATION IN THIS EXAMINATION. There is one vacancy at the Erie County Medical Center.

Examples of Duties:

A Patient Health Services Facilitator performs a variety of clerical duties to facilitate continued patient care and support the Patient-Centered Medical Home (PCMH) model of care and outreach for patients at the Erie County Medical Center Corporation;

Receives patient medical information and treatment goals and inputs into electronic health records (EHR) system;

Maintains and monitors the EHR to identify patients by risk factor, those requiring follow-up appointments and those not meeting treatment goals; distributes information to professional staff, medical personnel and related entities as requested;

Distributes correspondence such as appointment reminders and educational materials to patients and/or caregivers via various methods of communication; provides correspondence consistent with patients’ and/or caregivers’ specific language or medium;

Receives and responds to inquires from patients, caregivers and prospective patients in-person, via telephone or e-mail;

Distributes, collects and maintains patient satisfaction surveys; inputs information into separate electronic document or spreadsheet; distributes information to appropriate personnel;

Monitors EHR to identify patients who missed appointments, need to schedule an appointment, need filling or re-fill or medication and reminders to schedule follow-up appointments or tests; notifies patients and/or caregivers of same;

Serves as a liaison for patients and/or caregivers with various facilities to obtain test results; communicates same with patients and/or caregivers;

Assists patients in entering and monitoring personal health information in EHR;

Monitors EHR to identify discharged patients and contact them and/or their caregivers to assist in coordination of follow-up care;

Assists patients and/or caregivers in identifying primary care physicians or medical specialists for treatment;

Reviews patient medical charts and records for presence of advanced directives; communicates findings with appropriate personnel;

Develops statistics and patient data for inclusion in records, reports and other documentation utilizing computerized and electronic databases;

Reviews reports and other documents for completeness, accuracy and conformity with established procedures;

Types forms, records and other documents relating to patient activities;

Attends related training sessions and seminars;

Acts as a receptionist, takes telephone messages and provides routine information.

Qualifications:

MINIMUM QUALIFICATIONS:  Candidates must meet one of the following requirements on or before the date of the written test: 

Graduation from high school or possession of a high school equivalency diploma and three (3) years of clerical experience in a healthcare setting.

Notes:

The New York State Department of Civil Service has not prepared a test guide for this examination. However,candidates may find information in the publication "How to take a written test" helpful in preparing for this test. This publication is available on line at: www.cs.ny.gov/testing/localtestguides.cfm

Subjects of Examination:

Subjects of Examination: A written test designed to evaluate knowledge, skills and /or abilities in the following areas:

1. Name and number checking

These questions test for the ability to distinguish between sets of words, letters, and/or numbers that are almost exactly alike. Material is usually presented in two or three columns, and you will have to determine how the entry in the first column compares with the entry in the second column and possibly the third. You will be instructed to mark your answers according to a designated code provided in the directions.

2. Office record keeping

These questions test your ability to perform common office record keeping tasks. The test consists of two or more "sets" of questions, each set concerning a different problem. Typical record keeping problems might involve the organization or collation of data from several sources; scheduling; maintaining a record system using running balances; or completion of a table summarizing data using totals, subtotals, averages and percents. You should bring with you a hand-held battery- or solar-powered calculator for use on this test. You will not be permitted to use the calculator function of your cell phone.

3. Operations with Letters and Numbers

These questions test for skills and abilities in clerical operations involving alphabetizing, comparing, checking and counting. The questions require you to follow the specific directions given for each question which may involve alphabetizing, comparing, checking and counting given groups of letters and/or numbers.

4. Public contact principles and practices

These questions test for knowledge of techniques used to interact with other people, to gather and present information, and to provide assistance, advice, and effective customer service in a courteous and professional manner. Questions will cover such topics as understanding and responding to people with diverse needs, perspectives, personalities, and levels of familiarity with agency operations, as well as acting in a way that both serves the public and reflects well on your agency.

NOTICE TO CANDIDATES:  Unless otherwise noted, candidates are permitted to use quiet, hand held, solar or battery powered calculators.  Devices with typewriter keyboards, "Spell Checkers", “Personal Digital Assistants", "Address Books", "Language Translators", "Dictionaries", or any similar devices are prohibited.  You may not bring books or other reference materials.

**IMPORTANT APPLICATION FEE - READ CAREFULLY**

A $20.00 filing fee is required for this exam. The required fee must accompany your application. Send or bring check or money order made payable to Erie County Personnel Department and write the examination number(s) on your check or money order. Do not send or bring cash, as the County cannot be responsible for cash payment. As no refund will be made, you are urged to compare your qualifications carefully with the requirements for admission and file only for those examinations for which you are clearly qualified.