********************Amendment Issued 8-20-19********************

See correction Under the section Subjects of Examination: Educating and interacting with the public

Residence Requirements:

THERE ARE NO RESIDENCY REQUIREMENTS FOR PARTICIPATION IN THIS EXAMINATION. There is one anticipated vacancy at the Erie County Medical Center Corporation.

A promotion examination will be held at the same time as this examination. The list resulting from the promotion examination will be used first but appointments from this open competitive examination are anticipated. Use of the list may be suspended after it is one year old for any position which it is practical to fill through a new promotion examination.

Examples of Duties:

A Practice Manager-ECMC assists in the planning, direction,  coordination and supervision of daily activities at one or more outpatient service line(s) within Ambulatory Services at the Erie County Medical Center Corporation; 

Assists in the development and implementation of goals and objectives, policy and procedures, work methods and performance standards for one or more outpatient service line(s);

Plans, coordinates and monitors the activities of the outpatient service line(s) in conjunction with professional and administrative staff;

Assists in evaluation of service line operations and makes recommendations for developing and implementing strategies that support quality patient care and cost effectiveness;

Assists in oversight of service line activities to ensure compliance with applicable laws, rules, regulations and accreditation standards;

Develops, implements and provides training to staff on changes to electronic systems and workflows related to the utilization of electronic medical records (EMR) and other applicable systems;

Assists in preparing work schedules for personnel;

Receives requests for time off and coordinates approval with Director of Outpatient Services assigned to a specific service line;

Assists in hiring, orienting, evaluating, disciplining and discharging personnel;

Prepares budgets, monitors and controls expenses;

Acts as a liaison between service line(s), ECMCC departments and external agencies;

Assists in gathering and reporting data for monthly Quality Assurance//Performance Improvements reports and other statistical reports as required:

Participates in the investigation of complaints or problems and determination or development of a corrective action or plan;

Responsible for essential record maintenance, including billing forms, medical records, activity reports and regulatory required documents;

Monitors inventory to ensure adequate supplies and equipment are available;  Serves on committees and organizes and attends meetings as required.

Qualifications:

MINIMUM QUALIFICATIONS: Candidates must meet one of the following requirements on or before the date of the written test:

A.) Graduation from a regionally accredited or New York State registered college or university with a Bachelor’s Degree and two (2) years of professional, paraprofessional or clerical experience in a hospital or healthcare setting, of which one (1) year included supervisory* experience; or:

B.) Graduation from a regionally accredited or New York State college or university with an Associate’s Degree and four (4) years of professional, paraprofessional or clerical experience in a hospital or healthcare setting, of which one (1) year included supervisory* experience; or:

C.) Graduation from high school or possession of a high school equivalency diploma and six (6) years of professional, paraprofessional or clerical experience in a hospital or healthcare setting, of which one (1) year included supervisory* experience; or:

D.) An equivalent combination of training and experience as defined by the limits of (A), (B) and (C). 

Notes:

1. *One (1) year of experience as a Licensed Practical Nurse in an outpatient healthcare clinic or center may be substituted for the required supervisory experience. This substitution will not be counted toward the general qualifying experience.

2.  **Supervision – Responsible direction and control of subordinate employees. This involves the assignment of work, approval of work, training, evaluation and discipline of employees. The supervisory aspects must be an integral part of the job, not incidental or occasional.

3. Verifiable part-time and/or volunteer experience will be pro-rated toward meeting full-time experience requirements.

4. Your degree and/or college credit must have been awarded by a regionally accredited college or university or one recognized by the New York State Education Department as following acceptable educational practices. A grade of "D" or better is necessary for a course to be credited as successfully completed. If your degree and/or college credit was awarded by an educational institution outside of the United States and its territories, you must provide independent verification of equivalency. You can write to this Department for a list of acceptable companies providing this service; you must pay the required evaluation fee.

Notice to Candidates: Transcripts will now be accepted by the Department of Personnel ONLY at time of application.
All subsequent transcripts must be submitted at time of interview.

The New York State Department of Civil Service has not prepared a test guide for this examination. However, candidates may find information in the publication 'General Guide to Written Tests' helpful in preparing for this test. This publication is available on line at:https://www.cs.ny.gov/testing/testguides.cfm.

Subjects of Examination:

Subjects of Examination: A test designed to evaluate knowledge, skills and /or abilities in the following areas.

Preparing written material
These questions test for the ability to present information clearly and accurately, and to organize paragraphs logically and comprehensibly. For some questions, you will be given information in two or three sentences followed by four restatements of the information. You must then choose the best version. For other questions, you will be given paragraphs with their sentences out of order. You must then choose, from four suggestions, the best order for the sentences.

Understanding and interpreting written material
These questions test for the ability to understand and interpret written material. You will be presented with brief reading passages and will be asked questions about the passages. You should base your answers to the questions only on what is presented in the passages and not on what you may happen to know about the topic.

Educating and interacting with the public  ********************Amendment Issued 8-20-19********************

*** DELETE: These questions test for an understanding of basic principles and practices of educating or interacting effectively with a variety of individuals.***
***ADD: These questions test for knowledge of techniques used to interact effectively with individuals and/or community groups, to educate or inform them about topics of concern, to publicize or clarify agency programs or policies, to negotiate conflicts or resolve complaints, and to represent one's agency or program in a manner in keeping with good public relations practices. Questions may also cover interacting with others in cooperative efforts of public outreach or service.***

Administration
These questions test for knowledge of the managerial functions involved in directing an organization or an organizational segment. These questions cover such areas as: developing objectives and formulating policies; making decisions based on the context of the administrator's position and authority; forecasting and planning; organizing; developing personnel; coordinating and informing; guiding and leading; testing and evaluating; and budgeting.

Supervision
These questions test for knowledge of the principles and practices employed in planning, organizing, and controlling the activities of a work unit toward predetermined objectives. The concepts covered, usually in a situational question format, include such topics as assigning and reviewing work; evaluating performance; maintaining work standards; motivating and developing subordinates; implementing procedural change; increasing efficiency; and dealing with problems of absenteeism, morale, and discipline.

NOTICE TO CANDIDATES: Unless otherwise noted, candidates are permitted to use quiet, hand held, solar or battery powered calculators. Devices with typewriter keyboards, "Spell Checkers", “Personal Digital Assistants", "Address Books", "Language Translators", "Dictionaries", or any similar devices are prohibited. You may not bring books or other reference materials.

**IMPORTANT APPLICATION FEE - READ CAREFULLY**

A $20.00 filing fee is required for this exam. The required fee must accompany your application. Send or bring check or money order made payable to Erie County Personnel Department and write the examination number(s) on your check or money order. Do not send or bring cash, as the County cannot be responsible for cash payment. As no refund will be made, you are urged to compare your qualifications carefully with the requirements for admission and file only for those examinations for which you are clearly qualified.