Practice Manager-ECMC PROMOTIONAL

Modified: August 20, 2019 3:15pm

COUNTY OF ERIE - DEPARTMENT OF PERSONNEL
invites applications for the position of:

Practice Manager-ECMC PROMOTIONAL

#75-291010 - Promotional (for current employees only)

Salary: $43,223 - $55,743 Annually
Opening Date: July 23, 2019
Closing Date: August 21, 2019
Application fee: None

**********************Application Fee Waiver**********************

Employees of Erie County CSEA collective bargaining unit shall have all fees associated with County provided promotional civil service examinations waived.

********************Amendment Issued 8-20-19********************

See correction Under the section Subjects of Examination: Educating and interacting with the public

Residence Requirements:

THIS EXAMINATION IS OPEN TO ALL QUALIFIED EMPLOYEES OF THE ERIE COUNTY MEDICAL CENTER CORPORATION. At present there is one vacancy at the Erie County Medical Center Corporation. 

The eligible list resulting from this examination will not supersede currently existing promotional eligible lists for this title, if any. The duration of all promotional eligible lists is four years from date of establishment unless otherwise indicated.

Examples of Duties:

Practice Manager-ECMC assists in the planning, direction,  coordination and supervision of daily activities at one or more outpatient service line(s) within Ambulatory Services at the Erie County Medical Center Corporation; 

Assists in the development and implementation of goals and objectives, policy and procedures, work methods and performance standards for one or more outpatient service line(s);

Plans, coordinates and monitors the activities of the outpatient service line(s) in conjunction with professional and administrative staff;

Assists in evaluation of service line operations and makes recommendations for developing and implementing strategies that support quality patient care and cost effectiveness;

Assists in oversight of service line activities to ensure compliance with applicable laws, rules, regulations and accreditation standards;

Develops, implements and provides training to staff on changes to electronic systems and workflows related to the utilization of electronic medical records (EMR) and other applicable systems;

Assists in preparing work schedules for personnel;

Receives requests for time off and coordinates approval with Director of Outpatient Services assigned to a specific service line;

Assists in hiring, orienting, evaluating, disciplining and discharging personnel;

Prepares budgets, monitors and controls expenses;

Acts as a liaison between service line(s), ECMCC departments and external agencies;

Assists in gathering and reporting data for monthly Quality Assurance//Performance Improvements reports and other statistical reports as required:

Participates in the investigation of complaints or problems and determination or development of a corrective action or plan;

Responsible for essential record maintenance, including billing forms, medical records, activity reports and regulatory required documents;

Monitors inventory to ensure adequate supplies and equipment are available;  Serves on committees and organizes and attends meetings as required.

Qualifications:

QUALIFYING EXPERIENCE FOR TAKING THE TEST: Candidates must be permanently employed in the competitive class and must be serving and have served continuously on a permanent or contingent permanent basis in the competitive class for 12 months immediately preceding the date of the written test in the position of Practice Coordinator.

Notes:

None.

Examination date:

September 28, 2019

Applications Must Be Postmarked or Hand Delivered By:

August 21, 2019

The New York State Department of Civil Service has not prepared a test guide for this examination. However, candidates may find information in the publication 'General Guide to Written Tests' helpful in preparing for this test. This publication is available on line at:https://www.cs.ny.gov/testing/testguides.cfm.

Subjects of Examination: Subjects of Examination: A test designed to evaluate knowledge, skills and /or abilities in the following areas.

Preparing written material
These questions test for the ability to present information clearly and accurately, and to organize paragraphs logically and comprehensibly. For some questions, you will be given information in two or three sentences followed by four restatements of the information. You must then choose the best version. For other questions, you will be given paragraphs with their sentences out of order. You must then choose, from four suggestions, the best order for the sentences.

Understanding and interpreting written material
These questions test for the ability to understand and interpret written material. You will be presented with brief reading passages and will be asked questions about the passages. You should base your answers to the questions only on what is presented in the passages and not on what you may happen to know about the topic.

Educating and interacting with the public ********************Amendment Issued 8-20-19********************

*** DELETE: These questions test for an understanding of basic principles and practices of educating or interacting effectively with a variety of individuals.***
***ADD: These questions test for knowledge of techniques used to interact effectively with individuals and/or community groups, to educate or inform them about topics of concern, to publicize or clarify agency programs or policies, to negotiate conflicts or resolve complaints, and to represent one's agency or program in a manner in keeping with good public relations practices. Questions may also cover interacting with others in cooperative efforts of public outreach or service.***

Administration
These questions test for knowledge of the managerial functions involved in directing an organization or an organizational segment. These questions cover such areas as: developing objectives and formulating policies; making decisions based on the context of the administrator's position and authority; forecasting and planning; organizing; developing personnel; coordinating and informing; guiding and leading; testing and evaluating; and budgeting.

Supervision
These questions test for knowledge of the principles and practices employed in planning, organizing, and controlling the activities of a work unit toward predetermined objectives. The concepts covered, usually in a situational question format, include such topics as assigning and reviewing work; evaluating performance; maintaining work standards; motivating and developing subordinates; implementing procedural change; increasing efficiency; and dealing with problems of absenteeism, morale, and discipline.

NOTICE TO CANDIDATES: Unless otherwise noted, candidates are permitted to use quiet, hand held, solar or battery powered calculators. Devices with typewriter keyboards, "Spell Checkers", “Personal Digital Assistants", "Address Books", "Language Translators", "Dictionaries", or any similar devices are prohibited. You may not bring books or other reference materials.

INFORMATION FOR PROMOTION CANDIDATES

 Unless otherwise indicated, the eligible list resulting from this examination will have a duration of four years and will not supersede existing promotional lists, if any.

RATINGS REQUIRED:  Test is rated on a scale of 100 with a passing mark at 70.  Test instructions may further divide the tests into parts and set minimum standards for each part.

Points will be added to scores of candidates who achieve a passing mark as follows: Seniority:  For each year of service in the classified service:

Less than 1 year……………………..................…0 points

1 year up to 6 years…………….…........................1 point

Over 6 years up to 11 years.....………......….........2 points

Over 11 years up to 16 years….…........….........…3 points

Over 16 years up to 21 years………..................…4 points

Over 21 years………………………..................…5 points

VETERANS:  Disabled and non-disabled veterans as defined in Section 85, New York State Civil Service Law, will have 5 and 2.5 points, respectively added to their earned scores if successful in the examination.  You must claim these credits when you file application but you have an option to waive them any time prior to appointment.  If you have already used these credits for a permanent position in NYS, you may not claim them again.

**IMPORTANT APPLICATION FEE - READ CAREFULLY**

A None filing fee is required for this exam. The required fee must accompany your application. Send or bring check or money order made payable to Erie County Personnel Department and write the examination number(s) on your check or money order. Do not send or bring cash, as the County cannot be responsible for cash payment. As no refund will be made, you are urged to compare your qualifications carefully with the requirements for admission and file only for those examinations for which you are clearly qualified.