**************Amendment Issued March 23, 2017*****
See change under QUALIFYING EXPERIENCE FOR TAKING THE TEST

Residence Requirements:

THIS EXAMINATION IS OPEN TO ALL QUALIFIED EMPLOYEES OF THE DEPARTMENT OF SENIOR SERVICES. There are three anticipated vacancies in the Erie County Department of Senior Services.

Examples of Duties:

A Senior Case Manager - Senior Services offers and supports the provision of case management services to the elderly;

Assess or assists in the assessment of elderly clients to determine appropriate plans of care;

Implements, monitors (through case conferences with case managers and/or visits to community agencies) and evaluates the effectiveness of plans of care, including but not limited to: referring people to private and public agencies; planning or implementing financial management for clients; provide final approval for implementation of case management services;

Develops and implements training and in-services on case management and other topics related to the elderly and the service system for staff and community groups;

Investigates and resolves complaints from clients, families, and other parties which affect the delivery and effectiveness of service;

Assists with implementation of single point of entry and/or NY connects;

Assists with implementation of mental health interventions of system development;

Implements standards set forth by funding streams; Provides input for the evaluation of lower ranking employees to their supervisors; also provides oversight/guidance for staff as needed;

Obtains information and provides input as needed to higher ranking employees for the development of policies;

Represents the unit and/or the Department through both attendance and provision of information at appropriate committee meetings, community forums, or other venues as requested by supervisor and inputs into database; Maintains records, submit reports, and handle correspondence in accordance with accepted standards for content and time frame standards and using appropriate software; collects data to evaluate performance measures, quality improvement and outcomes;

Learns and uses computer software and hardware as required for the position; Assists the Social Case Supervisor and acts in that capacity when required;

Provides back-up coverage for lower ranking employees as needed.

Qualifications:

**************Amendment Issued March 23, 2017*****

QUALIFYING EXPERIENCE FOR TAKING THE TEST:  Candidates must be permanently employed in the competitive class and must be serving and have served continuously on a permanent or contingent permanent basis in the competitive class for  *12 months [DELETE 24 months] immediately preceding the date of the written test in a position of Case Manager-Senior Services.

SPECIAL REQUIREMENT:  Eligibility forNew York State driver's license required at time of application.  Possession of the license required at time of appointment.  Since these positions require substantial travel, candidates must demonstrate their ability to meet the transportation needs of the job in carrying out their responsibility in any location to which travel is required, including some locations not accessible by public transportation.

Notes:

The New York State Department of Civil Service has not prepared a test guide for this examination. However,candidates may find information in the publication "How to take a written test" helpful in preparing for this test. This publication is available on line at: www.cs.ny.gov/testing/localtestguides.cfm

Subjects of Examination:

Subjects of examination: A written test designed to evaluate knowledge, skills and /or abilities in the following areas:

1. Educating and interacting with the public

These questions test for knowledge of techniques used to interact effectively with individuals and/or community groups, to educate or inform them about topics of concern, to publicize or clarify agency programs or policies, to negotiate conflicts or resolve complaints, and to represent one's agency or program in a manner in keeping with good public relations practices. Questions may also cover interacting with others in cooperative efforts of public outreach or service.

2. Interviewing

These questions test for knowledge of the principles and practices employed in obtaining information from individuals through structured conversations. These questions require you to apply the principles, practices, and techniques of effective interviewing to hypothetical interviewing situations. Included are questions that present a problem arising from an interviewing situation, and you must choose the most appropriate course of action to take.

3. Preparing written material

These questions test for the ability to present information clearly and accurately, and to organize paragraphs logically and comprehensibly. For some questions, you will be given information in two or three sentences followed by four restatements of the information. You must then choose the best version. For other questions, you will be given paragraphs with their sentences out of order. You must then choose, from four suggestions, the best order for the sentences.

4. Principles and practices of social casework

These questions test for knowledge of the principles and practices used to provide casework services. Questions may cover such topics as developmental, mental, physical, and social disabilities and/or impairments; assessing client strengths and needs; building and maintaining relationships with clients and their support network; ability to make and advocate for appropriate service referrals; ability to provide advocacy and support; and professional and ethical concerns in casework practice.

5. Supervision

These questions test for knowledge of the principles and practices employed in planning, organizing, and controlling the activities of a work unit toward predetermined objectives. The concepts covered, usually in a situational question format, include such topics as assigning and reviewing work; evaluating performance; maintaining work standards; motivating and developing subordinates; implementing procedural change; increasing efficiency; and dealing with problems of absenteeism, morale, and discipline

NOTICE TO CANDIDATES:  Unless otherwise noted, candidates are permitted to use quiet, hand held, solar or battery powered calculators.  Devices with typewriter keyboards, "Spell Checkers", “Personal Digital Assistants", "Address Books", "Language Translators", "Dictionaries", or any similar devices are prohibited.  You may not bring books or other reference materials.

INFORMATION FOR PROMOTION CANDIDATES

Unless otherwise indicated, the eligible list resulting from this examination will have a duration of four years and will not supersede existing promotional lists, if any.

RATINGS REQUIRED:  Test is rated on a scale of 100 with a passing mark at 70.  Test instructions may further divide the tests into parts and set minimum standards for each part.

Points will be added to scores of candidates who achieve a passing mark as follows: Seniority:  For each year of service in the classified service:

Less than 1 year……………………..................…0 points

1 year up to 6 years…………….…........................1 point

Over 6 years up to 11 years.....………......….........2 points

Over 11 years up to 16 years….…........….........…3 points

Over 16 years up to 21 years………..................…4 points

Over 21 years………………………..................…5 points

VETERANS:  Disabled and non-disabled veterans as defined in Section 85, New York State Civil Service Law, will have 5 and 2.5 points, respectively added to their earned scores if successful in the examination.  You must claim these credits when you file application but you have an option to waive them any time prior to appointment.  If you have already used these credits for a permanent position in NYS, you may not claim them again.

**IMPORTANT APPLICATION FEE - READ CAREFULLY**

A $20.00 filing fee is required for this exam. The required fee must accompany your application. Send or bring check or money order made payable to Erie County Personnel Department and write the examination number(s) on your check or money order. Do not send or bring cash, as the County cannot be responsible for cash payment. As no refund will be made, you are urged to compare your qualifications carefully with the requirements for admission and file only for those examinations for which you are clearly qualified.