Residence Requirements:

THERE ARE NO RESIDENCY REQUIREMENTS FOR PARTICIPATION IN THIS EXAMINATION. There is one anticipated vacancy at the Erie County Medical Center Corporation.

Examples of Duties:

A Senior Director of Outpatient Operations is responsible for overseeing daily patient care and business operations of outpatient service lines in Ambulatory Services at the Erie County Medical Center Corporation; 

Administers the daily operations of Ambulatory Services outpatient operations through subordinate Directors of Outpatient Operations and other clinical and non-clinical staff assigned to various service lines and organizational functions;

Monitors, evaluates and revises clinical practices, such as care delivery models, and non-clinical practices, such as patient registration, patient scheduling, volume analysis, procurement, billing/payment practices and revenue capture, as needed;

Monitors and oversees the performance of individual service lines to ensure achievement of operational goals/objectives and financial viability; works with applicable subordinate staff and clinical staff to understand and analyze any such issues;

Develops and implements new initiatives related to clinical service line matters, regulatory changes and billing/revenue matters;

Develops strategic plans for new outpatient service lines and continued growth of services;

Develops tools to monitor quality and fiscal performance and provide identification of applicable trends;

Oversees the clinical and non-clinical practices to ensure deliver of care and non-clinical functions are performed in accordance with applicable laws, rules, regulations and accreditation standards;

Monitors the contracts of care providers and vendors to ensure performance is compliant with negotiated terms and monetary threshold;

Assists in contract negotiations with care providers and vendors;

Serves as a liaison between Outpatient Operations, Ambulatory Services, ECMCC departments and external agencies;

Responds to problems by identifying and implementing appropriate corrective actions;

Participates in meetings and committees as required.

Qualifications:

MINIMUM QUALIFICATIONS:  Candidates must meet one of the following requirements on or before the date of the written test:

A.) Graduation from a regionally accredited or New York State registered college or university with a Master’s Degree and four (4) years of administrative or supervisory experience in a hospital or healthcare setting, of which two (2) years were in an outpatient gastroenterology, orthopedics, primary care or surgical services setting; or:

B.) Graduation from a regionally accredited or New York State registered college or university with a Bachelor’s Degree and six (6) years of administrative or supervisory experience in a hospital or healthcare setting, of which two (2) years were in an outpatient gastroenterology, orthopedics, primary care or surgical services setting; or:

C.) An equivalent combination of training and experience as defined by the limits of (A) and (B).

Notes:

1. Verifiable part-time and/or volunteer experience will be pro-rated toward meeting the experience requirements.

2. Your degree and/or college credit must have been awarded by a regionally accredited college or university or one recognized by the New York State Education Department as following acceptable educational practices. A grade of "D" or better is necessary for a course to be credited as successfully completed. If your degree and/or college credit was awarded by an educational institution outside of the United States and its territories, you must provide independent verification of equivalency. You can write to this Department for a list of acceptable companies providing this service; you must pay the required evaluation fee.

Notice to Candidates: Transcripts will now be accepted by the Department of Personnel ONLY at time of application.
All subsequent transcripts must be submitted at time of interview.

The New York State Department of Civil Service has not prepared a test guide for this examination. However,candidates may find information in the publication "How to take a written test" helpful in preparing for this test. This publication is available on line at: https://www.cs.ny.gov/testing/testguides.cfm

Subjects of Examination:

SUBJECTS OF EXAMINATION: A written test designed to evaluate knowledge, skills and /or abilities in the following areas:

1. Administrative supervision

These questions test for knowledge of the principles and practices involved in directing the activities of a large subordinate staff, including subordinate supervisors. Questions relate to the personal interactions between an upper level supervisor and his/her subordinate supervisors in the accomplishment of objectives. These questions cover such areas as assigning work to and coordinating the activities of several units, establishing and guiding staff development programs, evaluating the performance of subordinate supervisors, and maintaining relationships with other organizational sections.

2. Administration

These questions test for knowledge of the managerial functions involved in directing an organization or an organizational segment. These questions cover such areas as: developing objectives and formulating policies; making decisions based on the context of the administrator's position and authority; forecasting and planning; organizing; developing personnel; coordinating and informing; guiding and leading; testing and evaluating; and budgeting.

3. Preparing written material

These questions test for the ability to present information clearly and accurately, and to organize paragraphs logically and comprehensibly. For some questions, you will be given information in two or three sentences followed by four restatements of the information. You must then choose the best version. For other questions, you will be given paragraphs with their sentences out of order. You must then choose, from four suggestions, the best order for the sentences.

4. Understanding and interpreting written material

These questions test for the ability to understand and interpret written material. You will be presented with brief reading passages and will be asked questions about the passages. You should base your answers to the questions only on what is presented in the passages and not on what you may happen to know about the topic.

NOTICE TO CANDIDATES:  It is recommended that candidates use a quiet, hand held, solar or battery powered calculator.  Devices with typewriter keyboards, "Spell Checkers", “Personal Digital Assistants", "Address Books", "Language Translators", "Dictionaries", or any similar devices are prohibited.  You may not bring books or other reference materials.

**IMPORTANT APPLICATION FEE - READ CAREFULLY**

A $20.00 filing fee is required for this exam. The required fee must accompany your application. Send or bring check or money order made payable to Erie County Personnel Department and write the examination number(s) on your check or money order. Do not send or bring cash, as the County cannot be responsible for cash payment. As no refund will be made, you are urged to compare your qualifications carefully with the requirements for admission and file only for those examinations for which you are clearly qualified.