Social Services Technical Liaison

Modified: October 23, 2017 10:18am

COUNTY OF ERIE - DEPARTMENT OF PERSONNEL
invites applications for the position of:

Social Services Technical Liaison

#19-188 - Open Competitive (open to the public)

Salary: $35,025 - $45,664 Annually
Opening Date: October 23, 2017
Closing Date: November 15, 2017
Application fee: $20.00

Residence Requirements:

RESIDENCE REQUIREMENTS:  CANDIDATES MUST HAVE BEEN LEGAL RESIDENTS OF ERIE COUNTY FOR AT LEAST ONE MONTH IMMEDIATELY PRECEDING December 13, 2017 AND MUST BE LEGAL RESIDENTS OF ERIE COUNTY AT THE TIME OF APPOINTMENT. There is one present vacancy at the Erie County  Department of Social Services. 

Examples of Duties:

Social Services Technical Liaison serving as an intermediary between the Department of Social Services and the Division of Information Support Services, hardware and software consultants, and New York State ITS, OTDA and OCFS technical staff; 

Confer with Social Services staff and management to establish requirements for new systems or modifications in compliance with Social Services rules and regulations;

Assists Social Services programs to revamp workflows by providing technical guidance and expertise;

Interfaces with New York State ITS, OTDA and OCFS technical staff to resolve system issues for Social Services employees;

Generates reports from information entered into programs used by Social Services employees, including the Welfare Management System (WMS), CONNECTIONS, Erie County Application Tracking System and On Base;

Develop training materials and procedures, or train Social Services staff in the proper use of hardware or software;

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications;

Prepare evaluations of software or hardware, and recommend improvements or upgrades;

Refer major hardware or software problems or defective products to vendors or technicians for service;

Analyzes machine stops and takes appropriate action;

Reviews and corrects all inputs to determine if all data is complete prior to entering jobs to be executed;

Performs specialized work in the processing of prints output from a computer via the operation of a burster and decollator machine;

Reviews for accuracy all finished products prior to release to Input/Output distribution;

Qualifications:

MINIMUM QUALIFICATIONS:  Candidates must meet one of the following requirements on or before December 13, 2017:

A.) Graduation from a regionally accredited of NYS registered college of university with an Associate’s Degree in computer science, business administration or closely related field; one (1) year of experience in a social services or health-related agency; two (2) years of experience in technical support; or

B.) Graduation from high school; one (1) year of experience in a social services or health-related agency; four (4) years of experience in technical support; or

C.) An equivalent combination of training and experience as defined by the limits of (A) and (B).

Notes:

NOTES: 1. Verifiable part-time and/or volunteer experience will be pro-rated toward meeting the experience requirements. 2. Your degree and/or college credit must have been awarded by a regionally accredited college or university or one recognized by the New York State Education Department as followingacceptable educational practices. A grade of' 'D" or better is necessary for a course to be credited as successfully completed If your degree and/or college credit was awarded by an educational institution outside of the United States and its territories, you must provide independent verification of equivalency. You can write to this Department for a list of acceptable companies providing this service; you must pay the required evaluation fee.

Notice to Candidates: Transcripts will now be accepted by the Department of Personnel ONLY at time of application.

All subsequent transcripts must be submitted at time of interview.

Examination date:

December 13, 2017

Applications Must Be Postmarked or Hand Delivered By:

November 15, 2017

The New York State Department of Civil Service has not prepared a test guide for this examination. 

 

Subjects of Examination:

The examination will consist of two parts: a rated evaluation of training and experience and a qualifying PC-administered test. You must pass the evaluation of training and experience in order to take the qualifying PC-administered test. You must pass both tests in order to be considered for appointment. Only your rating on the evaluation of training and experience will be considered when computing final scores.

Rated Evaluation of Training and Experience

You will complete a questionnaire that asks for specific information on your information technology education (formal degrees, IT-related training courses, certifications) and experience. You will also be asked to briefly describe a significant achievement in each of the job's areas and to provide the name and contact information for someone who can verify your information. The information you provide about your experience will be rated against the following areas:

Computer Programming

Help Desk

User Support

Network Administration

Telecommunications

Business/Systems Analysis

Microcomputer Repair

 

Qualifying Tests:

Only a sufficient number of candidates needed to fill the present vacancy will be called to take part in this qualifying portion of the examination. As additional vacancies occur, other candidates who pass the evaluation of training and experience will be invited to take the qualifying tests. 

Qualifying Multiple-Choice Test of Logical Reasoning and Interpreting Instructions for Computer-Related Positions

These questions test for ability to reason logically and interpret instructions in a computer-related context. They cover verbal and quantitative reasoning, flowchart interpretation and applying written directions. The verbal and quantitative reasoning questions include logical implications (e.g., if A and B, then C) and relations (e.g., greater than). Knowledge of addition, subtraction, multiplication and division is necessary, but neither mathematical sophistication nor computational speed is needed. The flowchart interpretation questions require prior knowledge of flowchart conventions. The interpreting instructions questions provide the instructions and specific rules for applying them. All the information needed to answer the questions is presented with the questions.
____________________

Qualifying Simulation Test on Working Effectively with Others to Solve Job-Related Problems

This test requires candidates to assume the role of a staff member in an Information Technology work group who is working with colleagues during a time of change in policy or procedure, in a particular agency. During the test, candidates will be required to deal with obstacles within the working environment, which includes peer relations and the demands of handling multiple tasks. Candidates will be required to demonstrate the ability to be flexible, creative and persistent as a team player. They will also need to demonstrate the ability to cooperate, show initiative, and establish positive working relationships with peers and administrators.
____________________

Qualifying Simulation Test of User Support and Training

The test requires candidates to assume the role of a staff member in a Help Desk support unit. Candidates will be presented with a users problem. During the course of handling the problem, candidates will be required to: demonstrate communication skills, apply troubleshooting practices and tools, determine the appropriate level of training needed by the user, and educate the user on the proper use of computers.

Qualifying test scores may be banked and applied to future examinations for titles that require the same test plan.

WAIVER POLICY FOR QUALIFYING TEST: If a candidate has previously passed an IT qualifying Test prepared by the New York State Department of Civil Service within the last two years and using the same test plan as announced, the qualifying test may be waived. A candidate requesting such a waiver must submit verifiable evidence of passing the qualifying test, including the name of the Civil Service agency that administered the test and the test date.

Retest Policy:  Candidates who fail the qualifying PC-administered test may request one retest by writing to the Commissioner of the Erie County Department of Personnel.  A waiting period of 6 months is required before the retest is administered; scheduling for retests is based on needs to fill a present vacancy.  

**IMPORTANT APPLICATION FEE - READ CAREFULLY**

A $20.00 filing fee is required for this exam. The required fee must accompany your application. Send or bring check or money order made payable to Erie County Personnel Department and write the examination number(s) on your check or money order. Do not send or bring cash, as the County cannot be responsible for cash payment. As no refund will be made, you are urged to compare your qualifications carefully with the requirements for admission and file only for those examinations for which you are clearly qualified.