Systems Support Specialist-DISS

Modified: May 17, 2019 2:34pm

COUNTY OF ERIE - DEPARTMENT OF PERSONNEL
invites applications for the position of:

Systems Support Specialist-DISS

#20-403 - Open Competitive (open to the public)

Salary: $49,281 - $63,821 Annually
Opening Date: May 17, 2019
Closing Date: June 12, 2019
Application fee: $20.00

Residence Requirements:

CANDIDATES MUST HAVE BEEN LEGAL RESIDENTS OF ERIE COUNTY FOR AT LEAST ONE MONTH IMMEDIATELY PRECEDING THE DATE OF THE WRITTEN TEST AND MUST BE LEGAL RESIDENTS OF ERIE COUNTY AT THE TIME OF APPOINTMENT.  At present there are two anticipated vacancies in the Erie County Division of Information and Support Services.  

Examples of Duties:

A Systems Support Specialist-DISS develos network processing procedures needed to complete a wide range of projects;

Performs analyses and interprets impact on automated systems and networking processing/procedures;

Writes departmental impact statements concerning the changes required for systems and processing, including available options, pros and cons, and recommendations for choosing options;

Participates in the planning, design, and installation of systems, networking and PC's: writes procedures, designs and develops forms and manuals as required;

Develops system networking and procedural training format and materials, schedules and arranges for training of staff, and provides training on systems networking and procedures to staff;

Assists in the development, assignment and monitoring/tracking of project responsibilities, arranging for and/or making system and processing adjustments as required based on the results;

Supervises project team members, special work groups and operational staff, as needed.

Qualifications:

MINIMUM QUALIFICATIONS: Candidates must meet the following requirements on or before July 1, 2019:

A) Graduation from a regionally accredited or New York State registered four (4) year college or university with a Bachelor's degree and one (1) year of experience in developing networks, PC's, and systems; or;

B) Completion of two (2) years or sixty (60) semester credit hours of study at a regionally accredited or New York State registered two (2) or four (4) year college or university and three (3) years of experience in developing networks, PC's, and systems; or;

C) Graduation from high school or possession of a high school equivalency diploma and five (5) years of experience in developing networks, PC's, and systems.

Notes:

1.  Verifiable part-time and/or volunteer experience will be pro-rated toward meeting the experience requirements. 

2.  Your degree and/or college credit must have been awarded by a regionally accredited college or university or one recognized by the New York State Education Department as following acceptable educational practices.  A grade of “D” or better is necessary for a course to be credited as successfully completed.  If your degree and/or college credit was awarded by an educational institution outside of the United States and its territories, you must provide independent verification of equivalency.  You can write to this Department for a list of acceptable companies providing this service; you must pay the required evaluation fee.

Notice to Candidates: Transcripts will now be accepted by the Department of Personnel ONLY at time of application.

All subsequent transcripts must be submitted at time of interview.

Examination date:

July 1, 2019

Applications Must Be Postmarked or Hand Delivered By:

June 12, 2019

The New York State Department of Civil Service has not prepared a test guide for this examination. 

Subjects of Examination:

The examination will consist of two parts: a rated evaluation of training and experience and a qualifying PC-administered test. You must pass the evaluation of training and experience in order to take the qualifying PC-administered test. You must pass both tests in order to be considered for appointment. Only your rating on the evaluation of training and experience will be considered when computing final scores.

Rated Evaluation of Training and Experience
You will complete a questionnaire that asks for specific information on your information technology education (formal degrees, IT-related training courses, certifications) and experience. You will also be asked to briefly describe a significant achievement in each of the job's areas and to provide the name and contact information for someone who can verify your
information. The information you provide about your experience will be rated against the following areas:

Computer Programming
Help Desk
User Support
Business/Systems Analysis

Qualifying Tests:

____________________
Qualifying Multiple-Choice Test of Logical Reasoning and Interpreting Instructions for Computer-Related Positions
These questions test for ability to reason logically and interpret instructions in a computerrelated context. They cover verbal and quantitative reasoning, flowchart interpretation and applying written directions. The verbal and quantitative reasoning questions include logical implications (e.g., if A and B, then C) and relations (e.g., greater than). Knowledge of addition, subtraction, multiplication and division is necessary, but neither mathematical sophistication nor computational speed is needed. The flowchart interpretation questions require prior knowledge of flowchart conventions. The interpreting instructions questions provide the instructions and specific rules for applying them. All the information needed to answer the questions is presented with the questions.
____________________
Qualifying Simulation Test on Working Effectively with Others to Solve Job-Related Problems
This test requires candidates to assume the role of a staff member in an Information Technology work group who is working with colleagues during a time of change in policy or procedure, in a particular agency. During the test, candidates will be required to deal with obstacles within the working environment, which includes peer relations and the demands of handling multiple tasks. Candidates will be required to demonstrate the ability to be flexible, creative and persistent as a team player. They will also need to demonstrate the ability to cooperate, show initiative, and establish positive working relationships with peers and administrators.
____________________
Qualifying Simulation Test of User Support and Training
The test requires candidates to assume the role of a staff member in a Help Desk support unit. Candidates will be presented with a users problem. During the course of handling the
problem, candidates will be required to: demonstrate communication skills, apply troubleshooting practices and tools, determine the appropriate level of training needed by the
user, and educate the user on the proper use of computers.
____________________
Qualifying test scores may be banked and applied to future examinations for titles that require the same test plan.

WAIVER POLICY FOR QUALIFYING TEST: If a candidate has previously passed an IT qualifying Test prepared by the New York State Department of Civil Service within the last two years and using the same test plan as announced, the qualifying test may be waived. A candidate requesting such a waiver must submit verifiable evidence of passing the qualifying test, including the name of the Civil Service agency that administered the test and the test date.

Retest Policy:  Candidates who fail the qualifying PC-administered test may request one retest by writing to the Erie County Department ofPersonnel.  A waiting period of 6 months is required before the retest is administered.


**IMPORTANT APPLICATION FEE - READ CAREFULLY**

A $20.00 filing fee is required for this exam. The required fee must accompany your application. Send or bring check or money order made payable to Erie County Personnel Department and write the examination number(s) on your check or money order. Do not send or bring cash, as the County cannot be responsible for cash payment. As no refund will be made, you are urged to compare your qualifications carefully with the requirements for admission and file only for those examinations for which you are clearly qualified.