Emergency Medical Services (EMS)

Program Overview

Under the direction of the EMS Division, Medical Emergency Radio System (MERS) Control serves as the County's emergency dispatch center, dispatching ambulances for the City of Buffalo, NYS Thruway and the Buffalo Niagara International Airport (B.N.I.A.).

Additionally, MERS Control coordinates the countywide ambulance-to-hospital MERS. MERS Control also acts as the after-hours answering point for the Erie County Department of Emergency Services and the Erie County Department of Health (ECDOH).


Classes & Trainings  


Alerts, Advisories & Recalls
Related Programs
Additional Resources 
Contact Information

Phone: 716.681.6070
Fax: 716.681.5256
24 Hour Dispatch: 716.898.3696