Emergency Medical Services (EMS)

Contact Information

Phone: 716.681.6070
Fax: 716.681.5256
24 Hour Dispatch: 716.898.3696 



About MERS Control:

Under the direction of the EMS Division, MERS Control serves as the County's emergency dispatch center, dispatching ambulances for the City of Buffalo, NYS Thruway and the Buffalo Niagara International Airport (B.N.I.A.).

Additionally, MERS Control coordinates the countywide ambulance-to-hospital Medical Emergency Radio System (MERS). MERS Control also acts as the after-hours answering point for the Erie County Department of Emergency Services and the Erie County Department of Health.

  • Dispatches emergency ambulance calls for the City of Buffalo and coordinates the county-wide ambulance to hospital Medical Emergency Radio System (MERS) on a daily basis, and in time of actual or potential disaster situations.
  • Provides medical interrogation and pre-arrival instructions for 9-1-1 calls in the City of Buffalo, City of Tonawanda, Town of Evans and Town of Orchard Park. Provides back up interrogation and pre-arrival instructions to the Town of Lancaster.
  • Provides emergency response to potential and actual disaster situations to provide support and coordination to the on scene Incident Commander.
  • Provides pre-hospital emergency medical care training of all fire departments, ambulances, and emergency squads to the Certified First Responder and Basic Emergency Technician level.
  • Coordinates operational Advanced Life Support, Paramedic and Advanced Emergency Medical Technician programs in conjunction with Erie County Medical Center.
  • Provides communication support for the Dept. of Emergency Services, the Erie County Hazardous Materials Organization (E.C.H.O.), and the Specialized Medical Assistance Response Team (S.M.A.R.T.).
  • Provides support to the Western New York Stress Reduction Program to schedule debriefings and training.
  • Provides 24 hour answering service for the Erie County Health Department.

For more information call 716-681-6070, or send a fax to 716-681-5256.