Emergency Benefits

Effective January 2, 2020, Erie County HEAP is accepting Emergency benefits for households who may qualify.

The Emergency HEAP Benefit can help you heat the homes of eligible households if you are in a heat- or heat-related emergency. Emergency HEAP benefits are available beginning January 2, 2020. Emergency HEAP is designed to meet a household's immediate energy needs and resolve their energy crisis. This includes households with shut-off notices, fuel shortages or no utility service.

In some instances, households that received a Regular benefit during the 2019-20 season may qualify for a phone certification by calling 858-7644. Phone certification occurs during the hours of 8 a.m and 4 p.m. If you are unable to get a phone interview, please report to the office, so the department can resolve your household's emergency.

Those applying must be, or have:

  • ID for household member.
  • Proof of residency and customer of record.
  • Income eligible.
  • Must explore all household resources.


2019-2020 HEAP Benefit Gross Monthly Income Guidelines

Household Size

     Maximum Gross Monthly Income



















It is highly encouraged if your household is without heat after 5 p.m. to please contact 2-1-1.