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About Us

Erie County Department of Senior Services
95 Franklin Street - Room #1329
Buffalo, NY 14202

Phone: (716) 858-8526

Office hours: Monday-Friday 8:30 am - 5:00 pm
(July & August: 8:30 am - 4:30 pm)

The Erie County Department of Senior Services was created in 1971 and subsequently designated an Area Agency on Aging under Title III of the Older Americans Act. The primary responsibilities which the Department has under the Older Americans Act and New York State Community Services for the Elderly Programs focus on planning, advocacy and coordination activities.

These responsibilities are:

  • To develop and implement a Four-Year Plan of services which is responsive to the priority needs of older persons of Erie County. Services under this plan are delivered either directly by the Department or through community organizations under contract with the Department.
  • To advocate on behalf of the needs of older persons by monitoring, evaluating and commenting on policies, programs, and community actions which affect the elderly of Erie County.
  • To represent the needs, interests and concerns of older persons to public officials and others.
  • To coordinate our planning and service activities with other agencies and organizations to promote the most efficient use of existing resources and to promote new and expanded benefits to the elderly.

Demographics: 2010 Census -

  • 21.5% of the population of Erie County is 60 years or older (197,365 individuals))
  • 8.1% of the resident population is 75 years or older (74,435) 
  • Erie County's 60 year+ population has grown from 14.5% of the total county population in 1970 to 21.5% in 2010.

Service Delivery:

• "Going Places" van system provided seniors with 58,876 (one-way) trips.

• Forty-five congregate dining sites served 363,636 hot noonday meals to more than 3,350 registered seniors.

 • Meals on Wheels delivered more than 700,000 meals to 2,415 homebound seniors.

 • Information & Assistance received more than 18,500 calls from seniors and family members.

 • Home Energy Assistance Program (HEAP), helped more than 20,000 senior households pay heating costs.

 • 1,250 Retired Senior Volunteers (RSVP) provided 207,713 hours of community service, valued at over $4.3 million.

 • EISEP home care provided more than 95,000 units of service, including personal care and housekeeping to 377 older persons.

 • Case Management system provided almost 127,700 hours of service to more than 9,000 frail elderly living in the community, including casework, financial management, guardianship, and home services through Protective Services.

 • Almost 11,000 of Legal counsel were provided to 602 clients in need of assistance, including seniors raising/adopting children.

 • Assisted 790 seniors in seeking employment opportunities, job placement or referral, and job skills building.

 • There were 270,000+ hits to the Department of Senior Services’ website pages in 2010 -