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Consumer Fraud Contacts

Avoiding Scams & Identity Theft is one of the topics at Elder Law Day on June 20, 2013 held at Adam's Mark Hotel in Buffalo. Call 858-8544 to pre-register for the FREE event.


New York State Consumer Protection Board
The New York State Consumer Protection Board seeks to protect, educate, and represent consumers throughout New York State. The CPB conducts consumer investigations, research and analysis, develops consumer education programs and materials, responds to individual complaints by working to settle disputes through voluntary agreements and it represents the interests of consumers before the Public Service Commission (PSC) and other State and Federal agencies. They have numerous publications and resources, including many Consumer Fraud tips. Check out the Monthly Tip which changes regularly to highlight various aspects affecting consumers:  or call 1-800-697-1220. They have tips on everything from shopping, energy, housing, insurance, credit cards, telemarketing, and senior scams.

Better Business Bureau
The Better Business Bureau is a system of over 120 independent, local BBBs working with businesses and consumers to resolve complaints and keep the public informed. The Better Business Bureau provides instant access to business and consumer alerts as well as helpful resources. Reach Buffalo's regional office of the Better Business Bureau, 741 Delaware Avenue, Suite 100, Buffalo, NY 14209 (716)881-5222 or (800)828-5000 and FAX: (716)883-5349
Go to for up-to-date information, including Senior Solutions, a resource on senior issues such as Choosing Eldercare Professionals, Housing Solutions for Seniors, Home Improvement and Home Equity Fraud, Medicare and Managed Care, Home Care Options, Long-Term Care Insurance, Wills and Estate Fundamentals, Living Trusts, and Funerals.

Public Service Commission (PSC)
Contact for general information on telephone problems and other utilities including gas, water, electric, and to make a complaint.
Local office: 847-3400
Helpline: 1-800-342-3377

Attorney General's Office
Contact for information on landlord/ tenant problems, publications relating to seniors, filing a complaint.
Consumer Fraud Line: 853-8404
Web: Consumer education makes good sense at every stage of life — from grade school to retirement. Use these resources to help protect your privacy, manage money and debt, avoid identity theft, understand credit and mortgages, and steer clear of frauds and scams.

The National SMP website is The Senior Medicare Patrol (SMP) program, funded by the U.S. Administration on Aging, educates and empowers seniors to prevent, identify and report health care fraud and abuse. If you’re an older American or a family member, caregiver or friend of one, the SMP can help. SMP in New York State is part of the county Health Insurance Information Counseling and Assistance Program (HIICAP).