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Guide to Services for Older People


Revised 7/17/14

The Erie County Department of Senior Services brings together the programs, services and supportive facilities which help our 197,365 elderly maintain independence whenever possible. Established in 1971, the Department coordinates existing community services as well as plans, develops and administers needed programs and promotes new and better services for all persons age sixty and over.

As there are many agencies in Erie County willing and able to help older people, this guide is to assist you in finding the particular service you need. The Guide is made possible by funding from the New York State Office for the Aging and the County of Erie.

? ? ? QUESTIONS ? ? ?
CALL (716) 858-8526 or E-MAIL seniorinfo@erie.gov
WEBSITE:http://www2.erie.gov/seniorservices/index.php?q=guide-services-older-people

 TTY / TDD: Use NYS Relay Service @ 711 or 1-800-662-1220 to reach any number in this guide.

TOPICS:               

AARP Driver Safety Program Adaptive Clothing & Equipment Benefit Checklist
  Caregivers, Education for  Case Work / Case Management  Chore Service
 Community Medical / Dental  Community Services  Complimentary Card
  Consumer Questions  Day Programs, Adult   Developmental Disabilities
Dining Sites        Discounts  Driver Safety / Evaluation    
Educational Opportunities Eldercare Locator        Employment
 Finances  Food Assistance Food Stamps / SNAP 
 Friendly Visitors Grocery Delivery     Handicapped Parking Permits 
 Health Care Information  Home Care Services Health Insurance Information 
 HEAP / WAP  Homelessness  Housing 
 Information & Referral  IT-214 NYS Tax Rebate  Legal Counseling 
 Long-Term Living Arrangements Meals on Wheels  Medicaid 
Medicare Information   Mental Health Services   Out-of-Town Aging Network 
 Personal Emergency Response  Prescription Drug Coverage  Protective Services for Adults
 Recreation Permits & Discounts Rental Assistance   Safety
Self-Help & Support Groups SNAP / Food Stamps Social Security
 Socialization & Recreation  Supplemental Security Income Taxes 
Telephone Calls Transportation Utility & Energy Information
Veterans’ Benefits Victim Services Volunteer Opportunities
  Weatherization (WAP)  
     

     

Information & Referral

For information on services, benefits, entitlements and other areas of concern to older persons:

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Case Work / Case Management

For information call:

  • Erie County Department of Senior Services 858-8526

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Out-of-Town Aging Network

For information on agencies serving elderly out of Erie County, call:

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Safety

For concerns regarding property or person, call one of the following:

  • Emergency 911
  • Crisis Services 24-hour Hot Line for crisis counseling, emergency mental health services, information and referral 834-3131
  • Sheriff, County of Erie - General Information 662-6150

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Transportation

Door-to-door transportation service to health, nutrition, income maintenance, social services and other services that are identified as high priority may be obtained by calling:

  • Erie County Department of Senior Services (Going Places van) 858-RIDE (7433)
  • Buffalo: Division for Senior Services 851-4141
  • Amherst Senior Transportation 636-3075
  • Aurora, Elma / Going Places van 652-8866
  • Aurora, Elma, Marilla, Wales (Rural Transit) 652-2527
  • Boston, Colden, Eden, Orchard Park (Rural Transit) 662-8378
  • Brant, Collins, Evans, Gowanda, North Collins (Rural Transit) 549-5098
  • Concord, Holland, Sardinia (Rural Transit) 592-0088
  • Clarence, Newstead (Rural Transit) 565-3323
  • Grand Island Senior Center 773-9682 
  • Hamburg Transportation 646-1666
  • Lackawanna Senior Citizens Center 827-6669
  • Tonawanda (Town) Senior Center (also covers Kenmore) 875-1029
  • Tonawanda (City) Recreation Department 505-1172

Wheelchair Lift Transportation:

  • Erie County Department of Senior Services (Going Places Van):
    Wheelchair van service is limited to: Cheektowaga, West Seneca 858-RIDE (7433)
  • Medicaid recipients for medical appointments 858-4877
  • NFTA Paratransit Access Line 855-7239
  • Independent Living Center, Inc. (disability required; fee for service) 836-0822

Private pay wheelchair vans are listed under “Wheelchair Transportation Services” or “Ambulette Service” in the Yellow Pages of the phone book; you may also call your local town hall or senior center.

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Driver Safety Programs

  • AARP Driver Safety Program (Completion of course may result in reduction of auto insurance cost.) 1-888-227-7669
  • Driver Evaluation Program at ECMC 898-3225
  • Driver Evaluation Program at DeGraff Memorial Hospital 1-877-823-7483
  • Older Driver Family Assistance Help Network 858-8526
  • Also, check your school district's community education programs, town halls and senior centers.

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Handicapped Parking Permits

For handicapped parking permit information and application, call:

  • Erie County Office for the Disabled 858-6215
  • Office for Disabled Parking Permits (Buffalo residents only) 851-4204
  • Forms must be submitted to your local town hall.

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Community Services

Community-based organizations provide a variety of services. Contact the agency closest to home or the one that addresses specific needs:

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Home Care Services

For more information on home care, personal care or skilled nursing help in the home, call:

  • Erie County Department of Senior Services 858-8526
  • CASA: Community Alternative Systems Agency (Medicaid recipients) 858-2323
  • NY Medicaid Choice (Medicaid recipients) 1-888-401-6582

    (See also "Nurses" or "Home Health Services" in the Yellow Pages of the phone directory.)

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Chore Service

Neighborhood agencies may be able to offer help with household tasks (donations requested by some agencies). Call:

  • Community Concern of WNY 6722 Erie Rd., Derby 14047, 947-5025
  • Concerned Ecumenical Ministry (CEM) 286 Lafayette Ave., Buffalo 14213, 882-2442
  • Lt. Col. Matt Urban Human Services Center of WNY (MUC), 1081 Broadway, Buffalo 14212, 893-7222 ext 207
  • People, Inc. Senior Outreach, 2128 Elmwood Ave,, Buffalo 14207, 768-2357
  • South Buffalo Community Association (serves South Buffalo and Lackawanna) 35 Cazenovia St., Buffalo 14220, 822-4532
  • (See also local churches, Senior Citizen Centers and groups.)

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Friendly Visitors & Telephone Calls

For homebound seniors who would like someone to visit on a regular basis, call:

For regular phone calls to check on a person's welfare or offer a friendly chat, call:

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Adult Day Programs

These programs may offer health, rehabilitation, mental health or social activities. For further information contact:

  • Amherst Adult Day Services (Social Program) 689-1403
  • Aurora Adult Day Services (Social Program) 652-4269
  • Catholic Charities Senior Day Program (Social Program) 896-6388
  • Claddagh Day Services (Social Program) 947-5857
  • DeGraff Adult Day Care (Social Program) 243-7888
  • Guild Care (Visually Impaired Health Program) 885-8041
  • Town of Hamburg Adult Day Services (Social Program) 646-0255
  • Lake Shore Family Center (Social Program) 934-2353
  • Lord of Life Adult Day Health Center (Social Program) 668-8000
  • Operation Independence (Social Program for Veterans with Traumatic Brain Injury) 285-8070 Ext. 133 or
  • 898-0110 Ext. 112 
  • People, Inc. Seniors Unlimited Adult Day Care (Social Program) 853-4500
  • Respite
  • St. Catherine Laboure Adult Day Care Program (Medical Program) 862-2513
  • Schofield Adult Day Health Care Program (Medical Program) 849-8720
  • Veterans Administration Medical Center Adult Day Health Care (Medical Program) 862-3244
  • Weinberg Campus Adult Day Health (Medical Program) 639-3311 Ext. 2490
  • Weinberg Campus Garden Club (Memory Impaired Program) 639-3311 Ext. 2250

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Meals On Wheels

For meals to be delivered to homebound seniors and disabled persons, call the service nearest you:

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Dining Sites

Hot meals are served daily at noontime, Monday through Friday, at group dining sites for persons age 60 and over. Spouses may attend. For information call:

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Grocery Delivery

Call for information regarding grocery delivery. There is a fee for this service:

  • Chef's Choice, Depew 14043, 651-0419
  • Grocery Express, 863-2725
  • Price Rite, Buffalo 14213, 885-2887
  • Scotty's Delivery, Southtowns and South Buffalo, 345-5247
  • Shop 4 U, Clarence 14031, 759-7187 or 481-5493
  • Steve's Meats, Buffalo 14215, 897-7705
  • Super Saver Grocery Delivery Service, Buffalo 14212, 894-7990
  • For additional info., call Erie County Department of Senior Services, 858-8526
  • Grocery Delivery List

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Food Assistance

For information about Food Pantries in your zip code, please call:

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Housing/Rental Assistance

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Homelessness

For information on shelters or issues pertaining to the homeless, call:

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Utility & Energy Information

For a disconnect notice or other concern regarding utility bills, call the utility company first.
If the problem is not resolved, then call:

  • PSC (all regulated utilities) (from 10:00am - 4:00pm) 1-800-342-3377
  • PSC (gas and electric emergencies) (from 7:30am - 7:30pm) 1-800-342-3355

For additional information or assistance, call:

  • Erie County Department of Senior Services 858-8526

For problems with water bills, call the local Water Authority.

For information or assistance in paying heating bills, call:

  • Home Energy Assistance Program (HEAP) Hot Line 858-7644
  • Catholic Charities Neighbor for Neighbor (heating utilities) 896-6388
  • HeartShare Care & Share Energy Fund (National Grid) 1-855-852-2736
  • HeartShare Project Share Heating Fund (NYSEG) 1-800-599-4327
  • Salvation Army Neighbor for Neighbor (heating utilities) 883-9800

For energy conservation, call:

  • Weatherization Assistance Program (WAP) 858-8526

 

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Community Health

Community Health Centers: Community centers provide medical care, social services, and are a resource for all types of individual needs within a neighborhood setting:

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Mental Health Services

Mental health evaluation, assistance and / or information are available through:  

Volunteers are matched as mentors and special friends with individuals who are experiencing emotional problems and / or a mental illness:

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Health Care Information / Self-Help & Support Groups

(For information on other Support/Self-Help Groups call Erie County Department of Senior Services:  858-8526.)

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Consumer Questions

For concerns regarding fraud, false advertising, food inspection, etc., call:

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Victim Services

For assistance in finding supportive services after being the victim of a crime, call:

  • Crime Victim Board 847-7992
  • Victim Witness Assistance Program 858-4640


Call for services for victims of abuse, neglect and exploitation.

  • Crisis Services Advocate Program: Offers 24-hour crisis intervention 834-3131
  • Protective Services for Adults 858-6877


Call for services for survivors of family violence, sexual assault and elder abuse.

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Legal Counseling

Help is given without cost to seniors for problems with Medicare, Medicaid, Social Security, grandparents' rights; in Buffalo, also for home ownership, landlord and tenant problems.

For low income people and for problems with SSI, Food Stamps, disability claims, handicapped rights, family law, housing for homeless, and eviction matters, call:

For many other legal matters, call:

  • Legal Aid Bureau (for information & referrals) www.legalaidbuffalo.org 853-9555
  • Volunteer Lawyer Project (referrals) http://www.ecbavlp.com/ 847-0662
  • Lawyer Referral Services of the Erie County Bar Association (Initial consultation for referral to private attorney is $20.00.) www.eriebar.org 852-3100

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Long-Term Living Arrangements

There are several options for long-term living arrangements with different levels of care and supervision, including independent housing, adult homes, and nursing homes. Call:

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Developmental Disabilities

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Adaptive Clothing & Equipment

Seniors with physical limitations or seniors who have difficulty doing every day tasks may be helped by adaptive devices or specially designed clothing. For more information, including local suppliers and numbers to call for catalogs, contact the Erie County Caregiver Resource Center. 858-8526

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Health Insurance Information

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Educational Opportunities

Educational opportunities are available at many colleges and high school districts' adult and/or continuing education programs at reduced or free tuition. For more information about classes, call:

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Eeducation for Caregivers

  • Erie County Caregiver Coalition www.eriecountycaregiver.com
  • Erie County Department of Senior Services' Speakers' Bureau 858-8526
  • Caregiver Resource Center / Erie County Department of Senior Services 858-8526 for Powerful Tools Classes
  • Also, check your school district's adult and/or continuing education programs.

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Personal Emergency Response System (PERS)

An emergency response system can be installed in-home. With the push of a button emergency help will be summoned. For further information, call:

You may also request information from your local hospital or home care agency.
Check the Yellow Pages of the phone book under "Medical Alarms."

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Volunteer Opportunities

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Employment

 

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Socialization & Recreation

Many services and activities are provided for seniors, including recreation and socialization. For senior centers within Erie County, call:

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Recreation Permits & Discounts

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Discounts & ID Cards

Identification cards can be obtained for discounts on goods, services, food, entertainment and/or Metro bus/rail transportation.

  • Complimentary Card Program, Erie County Department of Senior Services (65 years of age or over) 858-8526
  • City of Buffalo Division for Senior Services (City of Buffalo residents 60 years of age or over) 851-4141
  • NFTA-Metro Reduced Fare Pass for the Disabled (no age requirement;can be obtained 3rd Wednesday of the month) 855-7360 or 855-7650
  • Non-Driver ID Cards & Driver License from Erie County Auto Bureau 858-7450
  • Many merchants offer discounts to seniors; please check with individual providers.

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Taxes

  • Internal Revenue Service 1-800-829-1040  www.irs.gov

Property tax information and reductions, call your local Town or Village Assessor's office.  See the Benefit Checklist for property Tax Exemption and IT-214 NYS Tax Rebate information.

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Finances

  • Social Security, Supplemental Security Income (SSI) and Medicare, call: 1-800-772-1213
  • See also the "Benefit Checklist for Older Erie County Residents," for information about Social Security, Veterans Benefits, Supplemental Security Income, Medicare, Medicare Savings Programs, Medicaid, SNAP/Food Stamps, Utility Assistance, Phone Discounts, Tax Information, and more.

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Medicare Information

Instruction on the completion of forms and information about medical claims, call:

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