HEAP - Home Energy Assistance Program

2014 - 2015
 

Erie County Home Energy Assistance Program (HEAP):

478 Main Street: 1st Floor

Buffalo, NY 14202

HEAP Hotline: 858-7644
HEAP Office Hours 8:00 a.m.- 4:00 p.m.

Erie County 2014-15 Home Energy Assistance Program

Click Here for a printable version of the HEAP program outline

HEAP is federally funded assistance with home heating costs and energy conservation for eligible households. Program components include benefit assistance for heat and electricity, furnace repair or replacement, weatherization referral, and cooling assistance (in summer months-based on medical necessity).

HEAP Early Outreach program access mailing begins August 25, 2014

HEAP Heating Equipment (Furnace) Repair and Replacement opens November 10, 2014

HEAP Regular Benefit, for main source of household’s heat, opens November 17, 2014

HEAP Emergency Benefits for main source of heat and heat-related electricity open January 2, 2015

 HEAP- Benefit assistance with Heating and Electricity costs

1. Early Outreach and SNAP or TA AutoPay for Regular HEAP

2. Regular HEAP

3. Emergency HEAP

4. How to apply for HEAP

5. Documentation Requirements: Regular HEAP

6. Documentation Requirements: Emergency HEAP

7. Subsidized Rent & HEAP Eligibility

8. Wage Calculation

9. Countable & Excluded Resources

10. HERR & other furnace Assistance, Weatherization Assistance Program, EmPower NY, Lifeline

11. Other assistance if HEAP benefits are exhausted or program is closed

 

HEAP Income Guidelines 2014 – 2015; Monthly Household Gross Income Cannot Exceed: 

Household Size

Gross Monthly Income

1

$2,194

2

$2,869

3

$3,544

4

$4,219

5

$4,894

6

$5,569

7

$5,696

8

$5,822

9

$5,949

10

$6,076

11

$6,534

 

1. Early Outreach and SNAP or TA Auto Pay for Regular HEAP:

Early Outreach:

Households that received HEAP last season and have a senior citizen, disabled individual, or child age 5 or younger may receive an Early Outreach application in late August or early September 2014. These households may apply for HEAP before the season officially opens.

The only documentation required for an early access application is copies of earned income, if any (last four weeks proof of wages -pay stubs).

Applicants who received HEAP last season are not required to submit proof of Social Security, SSD, workers comp, unemployment, utility bills, or proof of residency.

Households who believe they should have received an Early Access application but did not, or who need to replace a lost or damaged application, may call the HEAP Hotline at 858-7644 for assistance.

The mail-in application is for a Regular HEAP benefit only, for household’s main source of heat.

We will begin notifying companies of approvals from early access applications when program opens. The approval may restore service, or will create a 30-day hold from termination of service, or will result in a delivery of fuel, depending on the circumstances.

No HEAP Benefits resulting from early access approvals will be promised or issued to heat supplier until HEAP officially opens on November 17, 2014.

SNAP or TA AutoPay:

Households currently receiving SNAP or TA assistance may qualify for an AutoPay HEAP benefit that will be processed and credited automatically to heating bill in December or January. Households wishing to check the status of an AutoPay may call the HEAP hotline at 858-7644 beginning October 15. If household missed the AutoPay, they may submit a HEAP application for processing prior to season opening.

Early Outreach and AutoPay eligibility notices will be mailed in December, and benefits should appear as a credit on December or January heating bills.

HEAP can notify heating suppliers of benefits beginning November 17, 2014. If necessary, the approval may restore service, or create a 30-day hold from termination of service, or result in a delivery of fuel.

The AutoPay is for a Regular HEAP benefit only, for household’s main source of heat.

No HEAP Benefits resulting from AutoPay will be promised or issued to heat supplier until HEAP officially opens on November 17, 2014.

2. Regular HEAP benefit:

Regular HEAP for household’s main source of heat is available beginning November 17, 2014.

Gas and Electric benefits appear as a credit on bill about 60 days after approval. Oil, propane, wood, pellets, and coal benefits produce a delivery of fuel totaling benefit amount.

Household does not need a shutoff notice or low fuel to receive Regular HEAP.

If there is a shutoff notice, a 30-day “hold” is placed on heat account if benefit is approved.

If there is a shutoff notice, service will not be shut off during that 30 days and utility company will not seek collection for the portion of the total bill equaling the benefit amount.

If service is off, benefit approval may restore service depending on total amount owed.

There is no resource test for Regular HEAP; HEAP will not examine household’s savings or checking accounts etc.

Regular HEAP Benefit Amounts:

$350 base benefit- Natural Gas or Electric Heat

$575 base benefit- Deliverable fuel (oil, propane, kerosene)

$500 base benefit- Deliverable fuel (wood, coal, pellets, corn)

Add on $25- Add an additional $25 to base benefit if Household has Tier 1 income

Add on $25- Add an additional $25 to base benefit if there is a child age 5 or under OR an adult over the age of 60 OR disabled individual in Household

Renter’s Benefit for Heat Included in Rent:

If Heat costs are included in Rent (NON SUBSIDIZED RENT ONLY), benefit amount is based on household income:

  • $35 benefit if income is Tier I
  • $30 if income is Tier II

If Heat is included in Rent, and Rent is subsidized, household is not eligible for Regular HEAP.

3. Emergency HEAP: (Shutoff Notice or Low Fuel Supply is Required)

Emergency HEAP benefits are available beginning January 2, 2015.

One Emergency “Heating” benefit, for main source of heat is available- If there is a shutoff notice or low fuel supply & Regular benefit was already received.

One Emergency “Heat-Related” electricity benefit is available- IF there is a Shutoff notice and electric is needed to run furnace or thermostat.

There is a Resource Test for Emergency HEAP:

Household may have no more than $2,000 (or $3,000 for a household with a member age 60 or older) in available liquid resources ($$ in savings, checking, stocks, bonds, CDs, IRAs, 401{k}). Monthly living expenses in savings are not counted and are determined on a case-by-case basis. Countable (liquid) and Excluded Resources are listed below.

Emergency HEAP Benefit Amounts:

4. How to Apply for HEAP: Effective November 17, 2014

If Service is OFF, or household is OUT of heating fuel:

 

If Service is ON, but household has a current shutoff notice or low supply (less than ¼ tank) of heating fuel:

If Service is ON, with NO shutoff notice and NO low fuel supply:

**An authorized representative may apply on behalf of individuals unable to appear at HEAP or unable to call the HEAP hotline. A signed and dated note from the applicant authorizing the individual to apply on their behalf is required.

Or, clients may apply for Regular HEAP electronically by visiting: MyBenefits.NY.gov

5. Documentation Requirements for Regular HEAP:

1. If Household is receiving TA or SNAP:

Many Active TA or SNAP households have Regular HEAP calculated and sent to heating supplier automatically (AutoPay). No application for Regular HEAP is required for these households. If AutoPay is not received, a HEAP application must be submitted with a current utility bill.

To check the status of an AutoPay- HEAP Hotline, 858-7644.

To request a HEAP Application- Application Request Line: 858-1969.

2. If Household is not receiving TA or SNAP and received HEAP assistance last season:

A completed and signed HEAP application and the following documentation is required:

 

3. If Household is not receiving TA or SNAP and did not receive HEAP assistance last season:

1. Proof of GROSS income received within the last 30 days for all household members.

2. Wages: If paid weekly, last 4 paystubs.

3. Wages: If paid bi-weekly, last 2 paystubs.

4. Award letters- if Applicable, for Social Security, Pension, Unemployment, Workers Comp, Disability, etc.

5. Yearly statement of interest received (savings, checking, CDs, money market account, etc.)

6. Dividend proof (stocks, bonds securities, etc.)

7. Social Security Numbers for all household members.

8. One (1) form of ID for all household members (Birth Cert. OR SS Card OR Driver’s License OR School ID, etc.)

9. Proof of Residency (Mortgage proof or Rent/Lease information).

10. Current Utility Bills (Heat & Electric).

6. Documentation Requirements for Emergency HEAP:

If Household received a Regular HEAP benefit this season:

If Household did not receive a Regular benefit this season:

Applicant may apply for Emergency for “heat-related” electric, and Regular benefit for main source of heat simultaneously, and must provide all documentation for Regular & Emergency HEAP.

7. Subsidized Rent & HEAP Eligibility:

If household receives Government Rental Assistance (Section 8, Belmont, HUD, etc.):

 

8. Wage Calculation for HEAP Applications:

HEAP calculates all wages using these formulas:

9. Liquid (countable) & Excluded (not countable) Resources for Emergency HEAP

Countable (these are counted for Emergency HEAP resource test):

Excluded (these are not counted for Emergency HEAP resource test):

10. Heating Equipment Repair or Replacement (HERR) and other furnace Assistance, Weatherization Assistance Program, EmPower NY, Lifeline

1. HERR

HERR may assist HEAP-eligible homeowners, who have minimal financial resources, with the cost of repair or replacement of essential heating equipment (furnace, boiler, etc.).

To apply, HOMEOWNER or authorized representative must apply in person with ALL necessary documentation. An authorized representative is permitted to apply on behalf of the homeowner, but must provide a statement signed by the homeowner. Reasonable accommodations will be explored for homebound applicants to assist with application requirements.

HERR Documentation Requirements:

 

 

IMPORTANT REMINDERS:

Other furnace Assistance (if HERR is closed):

National Fuel Emergency Heating Repair or Replacement Program

Erie County Emergency Aid for Families/Adults:

Home Performance w/ Energy Star- People United for Sustainable Housing (PUSH)

2. Weatherization Assistance:

Home Performance w/ Energy Star- PUSH Buffalo (serves all of Erie County)

Low-interest loan/grant through NYS, for Energy Related home improvements, may be up to 50 percent subsidized with a grant for eligible households. Loan can be paid “on bill” (equaling cost saved each month on energy bills based on installed measures).

Contact 884-0356 for details.

Weatherization Assistance Program (WAP):

HEAP Eligible Households qualify for WAP.

WAP is NO-COST home weatherization services and energy conservation improvements including attic and wall insulation, weather stripping, caulking, testing of furnace, other minor energy conserving home repairs.

If Head of Household is 60 or older:

If Head of Household is under 60:

Renters may apply for Weatherization assistance, though Landlord may be asked to contribute 25 percent towards costs, unless Landlord is also HEAP-eligible.

EmPower NY:

NO-COST assistance for HEAP eligible households, funded through the New York State Energy Research and Development Authority (NYSERDA). Eligibility is based, in part, on gas and/or electric usage. Not all applicants will qualify for assistance.

Services may include:

3. Telephone Discount:

LifeLine Program: Low-cost telephone service:

11. Other assistance if HEAP benefits are exhausted or program is closed

Program Availability is subject to funding and these programs are generally not open year-round.

National Fuel “Neighbor for Neighbor” heating bill assistance (All heat source types):

“Care and Share” Electric Bill assistance:

Emergency Aid for Families through Erie County (EAF) – 478 Main Street, 1st floor, Buffalo

Emergency Aid for Adults (EAA)- 478 Main Street, 1st floor, Buffalo

Erie County Emergency Assistance to request placement in a temporary shelter:

Report to Erie County Emergency Housing Unit, 158 Pearl Street, Buffalo, Monday- Friday, between 8 a.m.-4 p.m. OR Call Erie County Crisis Services at 834-3131, after 4 p.m., or during the weekend.