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Help Guide

Specific program information is available by clicking on the 'Programs' link located on the top left side on the Department of Social Services Home Page. See below for a listing of 'Programs' list and breakdown of services available for the 'Programs' list.

Additional Helpful Information available on the Department of Social Services Home Page

On the right side of the Home page are the Department Highlights.

At the center of the Home Page are rotating windows which display Social Service information from Erie County and New York State.

At the bottom of the Home Page are resources for Hot Topics, Resources And Reports, Important Links, and a link to the Most Frequently Requested Telephone Numbers. These links provide valuable information regarding Erie County services as well as resources provided by Health and Human Services programs.

 Click here for Home Page.


HEAP - Home Energy Assistance Program:

Income Guidelines
Applying For Benefits
Heap "Pre-Season" Information
Heap Benefit Amounts
Heating Equipment - Repair And Replacement Program
Cooling Assistance Program
Community Access Events

SNAP - Supplemental Nutrition Assistance Program (formerly Food Stamps):

Eligibility Information
Expedited SNAP
Verification Forms
Elderly & Disabled SNAP Applicants
Frequently Asked Questions
Accessing Benefits
Important Links

Temporary Assistance:

Frequently Asked Questions
Important Booklets

Day Care:

Day Care Providers
Eligibility Guidelines & Payment Procedures


Comprehensive Employment Division [CED]
Multi-Abuse Assessment Team [MAAT]
PIVOT Program


Child Support:

Available Services
Contacting OCSE

Legal Advocacy for the Disabled:

Contact LAD - Community Agency Referrals
Community Agency Request For Referral Link

Health Insurance

NY State of Health
Medicaid Managed Care Program
Child Health Plus
Family Health Plus
Medicaid Long Term Care Eligibility
CASA - Community Alternative Systems Agency
Medicaid Premium Savings Plan
Medicaid Utilization Review (MUR)
COBRA Continuing Coverage Program
AIDS Health Insurance Coverage


Adult Protection:

Available Adult Services
Eligibility & Referrals
The Assessment Process
Qualifying for the Protective Services for Adults [PSA] level of service

Child Protective Services:

What is considered maltreatment/neglect?
What is considered abuse?
How do I report abuse or neglect?
Mandated reporters

Children's Services:

Children's Services Responsibilities
Preventive Services
Closing the Gap Schools Initiative

Domestic Violence:

What is Domestic Violence?
Contacting the Domestic Violence Unit

Foster Care & Adoption:

Resource Family Homefinding Unit
Foster Facts
Training & Support
Enhanced Training
Accepting a foster child
Factors taken into consideration for placing a child
Financial Support
Independent Living Program


Youth Bureau:

Youth Board
Program Descriptions
Year Round Programming - Application Process
Summer Primetime Programming - Application Process
Youth Detention Center Partnerships
Youth Bureau Newsletters
FAQ Primetime funding
FAQ Year Round funding
Contact us/Staff

Juvenile Justice/Detention Services:

Secure Detention
What if my child (under 16) is arrested?
Youth Services/Detention Family Court Location
What if a Law Enforcement Officer issues my child an Appearance ticket?
Juvenile Delinquency Services Team
Family Services Team (PINS)
What if my child (under 18) runs away from home?
Non-Secure Detention
Are you worried about your child's behavior?
Links to Community Services



Special Investigations Division:

Contacting SID
Frequently asked questions
Reporting Suspected Fraud

Most Frequently Requested Telephone Numbers