In the fall of 2015, a department-wide initatiive called Solution Focused Approaches in a Trauma-Informed System of Care (SF-TIC) was launched in all of the divisions of the Erie County Department of Social Services. SF-TIC Foundation Training, undertaken by all DSS staff, introduces employees to insights and skills to enhance service delivery, develop solid working relationships, and approach challenging situations with new tools.
The Department of Social Services has collaborated with the University at Buffalo School of Social Work for the training portion of this initiative. The presenters examine how an understanding of trauma, attention to use of language, and collaboration within the work environment can create hope and motivation for staff and the community they serve. In addition to SF-TIC Foundation Training, staff take part in two group consultation sessions.
The Five Principles of Trauma Informed Care:
Safety - Ensuring physical and emotional safety.
Trustworthiness - Maximizing trustworthiness through task clarity, consistency, and interpersonal boundaries.
Choice - maximizing youth choice.
Collaboration - giving families a significant role in planning services.
Empowerment - recognizing youth strengths and skills.