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Four Pillars of Empowerment: Govt Services: Health and Benefits


Cutting through the red tape found at many government institutions can be a burdensome undertaking to many of our veterans. By providing veterans with accredited service representatives who are knowledgeable and experienced in the VA navigation process, the Erie County Veterans Service Agency hopes to achieve maximum success in the shortest time. We also hope to accomplish this vision by promoting veteran-friendly legislation in our government.


VA Western New York Healthcare System at Buffalo
VA Western New York consists of two health care facilities in Buffalo and Batavia, as well as seven community-based outpatient clinics. The Buffalo VA Medical Center provides medical, surgical, mental health and long-term care services through a full range of inpatient and outpatient programs. The Buffalo VA Medical Center is located at 3495 Bailey Avenue, Buffalo, NY 14215. Their phone number is 716-834-9200 -or- toll free: 1-800-532-8387

Patient Advocate
If you have a problem, ask for help from your health care team on the ward. Issues should first be addressed with the supervisor/manager of that area. Look for "Point of Service" contact posters for pictures of these individuals, ask staff for assistance in reaching them. If you are not satisfied, contact the Patient Representative who is here to help you. The Patient Advocate is located in Buffalo on the first floor, E-Wing, in the Veterans Service Center and can be reached at (716) 862-8752. In Batavia, the Patient Advocate is located in X-ray, Building 1, first floor, or may be reached at (585) 297-1121

The Buffalo Vet Center
The Buffalo Vet Center provides non-medical counseling and assistance to war zone veterans and their family members who are experiencing problems and issues related to active duty military service in a war zone or in the course of deployment during war. Counseling is free and unlimited for veterans with documented war zone service regardless of the veterans' disability status. Non-medical, non-psychiatric counseling insures strict confidentiality. The Buffalo Vet Center is a community-based program that is part of the Veterans Health Administration, but not part of the VA Medical Center system. The Buffalo Vet Center was one of the first Vet Centers in the country, opening its doors in November 1979.

2372 Sweet Home Road, Suite 1, Buffalo, NY 14228
Phone: (716)-862-7350 Fax: (716)-691-6450