Erie County is an Equal Opportunity Employer and committed to workplace diversity.

Residence Requirements:

THERE ARE NO RESIDENCY REQUIREMENTS FOR PARTICIPATION IN THIS EXAMINATION. There is one anticipated vacancy at the Erie County Medical Center Corporation. 

Examples of Duties:

An Office Manager (Care Management) manages the office operation and assisting in the planning and coordination of daily activities in the Care Management Department at the Erie County Medical Center Corporation;

Manages the office operation for the Care Management Department;

Assists in the development and implementation of departmental goals, objectives, policies, procedures, etc.;

Coordinates and participates in the development of appeals related to denials from insurance providers based on medical necessity; serves as a liaison to clinical staff, billing function and insurance providers on insurance denials due to medical necessity;

Monitors, performs follow-up and tracks appeals on a manual basis as they continue through the respective process and monitors timeframes associated with appeals; works with the billing function to confirm receipt of payment for appeals overturned by insurance provider;

Participates in the investigation of departmental complaints or problems; develops recommendations for corrective plans or actions;

Collects, inputs, tracks, maintains and submits department-wide employee performance evaluations/competency reviews;

Trains clerical personnel on basic departmental matters and participates in the orientation of all departmental personnel;

Collects, inputs and maintains departmental data; prepares various reports as required;

Acts as a liaison with other departments/service lines and external parties;

Assists in organizing events and programs to enhance community relationships and increase community outreach;

Organizes, takes minutes for and may participate in various meetings, conferences, trainings, in-services, etc.

Qualifications:

MINIMUM QUALIFICATIONS:  Candidates must meet one of the following requirements on or before the date of the written test:

A.) Graduation from a regionally accredited or New York State registered college or university with a Bachelor’s Degree and one (1) year of experience in a social work department setting and an additional one (1) year of general work experience in supervision, staff training or staff development; or:

B.) Graduation from a regionally accredited or New York State registered college or university with an Associate’s Degree or completion of sixty (60) semester credit hours and three (3) years of experience in a social work department setting and an additional one (1) year of general work experience in supervision, staff training or staff development; or:

C.) Graduation from high school or possession of a high school equivalency diploma and five (5) years of experience in a social work department setting and an additional one (1) year of general work experience in supervision, staff training or staff development; or:

D.) An equivalent combination of training and experience as defined by the limits of (A), (B) and (C).

Notes:

1. Verifiable part-time and/or volunteer experience will be pro-rated toward meeting the experience requirements.

2. Your degree and/or college credit must have been awarded by a regionally accredited college or university or one recognized by the New York State Education Department as following acceptable educational practices. A grade of "D" or better is necessary for a course to be credited as successfully completed. If your degree and/or college credit was awarded by an educational institution outside of the United States and its territories, you must provide independent verification of equivalency. You can write to this Department for a list of acceptable companies providing this service; you must pay the required evaluation fee.

Notice to Candidates: Transcripts will now be accepted by the Department of Personnel ONLY at time of application.
All subsequent transcripts must be submitted at time of interview.

The New York State Department of Civil Service has not prepared a test guide for this examination. However, candidates may find information in the publication 'General Guide to Written Tests' helpful in preparing for this test. This publication is available on line at:https://www.cs.ny.gov/testing/testguides.cfm.

Subjects of Examination:

Scopes / Subjects of examination: A test designed to evaluate knowledge, skills and /or abilities in the following areas.

Educating and interacting with the public

These questions test for knowledge of techniques used to interact effectively with individuals and/or community groups, to educate or inform them about topics of concern, to publicize or clarify agency programs or policies, to negotiate conflicts or resolve complaints, and to represent one's agency or program in a manner in keeping with good public relations practices. Questions may also cover interacting with others in cooperative efforts of public outreach or service.

Preparing written material

These questions test for the ability to present information clearly and accurately, and to organize paragraphs logically and comprehensibly. For some questions, you will be given information in two or three sentences followed by four restatements of the information. You must then choose the best version. For other questions, you will be given paragraphs with their sentences out of order. You must then choose, from four suggestions, the best order for the sentences.

Understanding and interpreting written material

These questions test for the ability to understand and interpret written material. You will be presented with brief reading passages and will be asked questions about the passages. You should base your answers to the questions only on what is presented in the passages and not on what you may happen to know about the topic.

Medical terminology

These questions test for knowledge of words, phrases, and abbreviations used in medical diagnosis and therapy. Questions may cover such topics as diseases, symptoms, pharmaceuticals, medical specialties, anatomy, treatment modalities, medical supplies, and medical equipment. Prefixes and suffixes used in medical terminology may also be included.

Supervision

These questions test for knowledge of the principles and practices employed in planning, organizing, and controlling the activities of a work unit toward predetermined objectives. The concepts covered, usually in a situational question format, include such topics as assigning and reviewing work; evaluating performance; maintaining work standards; motivating and developing subordinates; implementing procedural change; increasing efficiency; and dealing with problems of absenteeism, morale, and discipline.

NOTICE TO CANDIDATES:  It is recommended that candidates use a quiet, hand held, solar or battery powered calculator.  Devices with typewriter keyboards, "Spell Checkers", “Personal Digital Assistants", "Address Books", "Language Translators", "Dictionaries", or any similar devices are prohibited.  You may not bring books or other reference materials.

**IMPORTANT APPLICATION FEE - READ CAREFULLY**

A $20.00 filing fee is required for this exam. The required fee must accompany your application. Send or bring check or money order made payable to Erie County Personnel Department and write the examination number(s) on your check or money order. Do not send or bring cash, as the County cannot be responsible for cash payment. As no refund will be made, you are urged to compare your qualifications carefully with the requirements for admission and file only for those examinations for which you are clearly qualified.