Senior Patient Access Services Representative

Modified: January 13, 2022 1:10pm

COUNTY OF ERIE - DEPARTMENT OF PERSONNEL
invites applications for the position of:

Senior Patient Access Services Representative

#63-622 - Open Competitive (open to the public)

Salary: Starting $18.41-$20.28 per Hour
Opening Date: January 13, 2022
Closing Date: February 9, 2022
Application fee: $20.00

Residence Requirements:

THERE ARE NO RESIDENCY REQUIREMENTS FOR PARTICIPATION IN THIS EXAMINATION. There are 5 anticipated vacancies at the Erie County Medical Center Corporation.

A promotion examination will be held at the same time as this examination. The list resulting from the promotion examination will be used first but appointments from this open competitive examination are anticipated. Use of the list may be suspended after it is one year old for any position which it is practical to fill through a new promotion examination.

Examples of Duties:

Senior Patient Access Services Representative performs basic and complex Patient Access Services Representative activities at the Erie County Medical Center Corporation; 

Serves as a non-supervisory technical lead responsible for monitoring work assignments and making adjustments to the workflow/assignments for equitable distribution of work based on volume and complexity of the work as performed by Patient Access Services Representatives;

Receives technical work issues from applicable staff and develops solutions to remedy such issues; escalates complex work issues and other work/employee issues outside of the incumbent’s level of responsibility to higher-level staff;

Monitors performance of work for compliance with applicable laws, rules and regulations, including Health

Information Portability and Accountability Act of 1996 (HIPAA), privacy standards, established departmental policies and procedures, objectives, quality assurance, safety, environmental, infection control standards, etc.;

May perform audits of work performed by Patient Access Services Representatives;

Serves as a central resource for staff and patients;

Performs Patient Access Services Representative work activities;

Performs and coordinates with applicable departments for work related to patient health insurance eligibility such as obtaining and verifying preauthorization approval for procedures, receiving authorization errors and making corrections to errors; inputs information into the electronic computerized system;

Operates bed board system assigning beds appropriate to cohort specifications, hospital transfers, direct admissions and various bed board functions as based on assigned work location.

Qualifications:

MINIMUM QUALIFICATIONS:  Candidates must meet the following requirements on or before the date of the written test:

Graduation from high school or possession of a high school equivalency diploma and two (2) years of clerical experience* in: patient admissions, patient registration, patient appointment scheduling, health insurance verification, health insurance eligibility or health insurance processing in a healthcare setting or third party payer setting.

Notes:

1. *Graduation from a regionally accredited or New York State registered college or university with a Bachelor’s Degree may be substituted for one (1) year of the required qualifying experience.

2. Verifiable part-time and/or volunteer experience will be pro-rated toward meeting full-time experience requirements.

3. Your degree and/or college credit must have been awarded by a regionally accredited college or university or one recognized by the New York State Education Department as following acceptable educational practices. A grade of "D" or better is necessary for a course to be credited as successfully completed. If your degree and/or college credit was awarded by an educational institution outside of the United States and its territories, you must provide independent verification of equivalency. You can write to this Department for a list of acceptable companies providing this service; you must pay the required evaluation fee.

Notice to Candidates: Transcripts will now be accepted by the Department of Personnel ONLY at time of application.
All subsequent transcripts must be submitted at time of interview.

Examination date:

March 19, 2022

Applications Must Be Postmarked or Hand Delivered By:

February 9, 2022

The New York State Department of Civil Service has not prepared a test guide for this examination. However, candidates may find information in the publication 'General Guide to Written Tests' helpful in preparing for this test. This publication is available on line at:https://www.cs.ny.gov/testing/testguides.cfm.

Subjects of Examination:

Scopes / Subjects of examination: A test designed to evaluate knowledge, skills and /or abilities in the following areas.

Name and number checking

These questions test for the ability to distinguish between sets of words, letters, and/or numbers that are almost exactly alike. Material is usually presented in two or three columns, and you will have to determine how the entry in the first column compares with the entry in the second column and possibly the third. You will be instructed to mark your answers according to a designated code provided in the directions.

Understanding and interpreting written material

These questions test for the ability to understand and interpret written material. You will be presented with brief reading passages and will be asked questions about the passages. You should base your answers to the questions only on what is presented in the passages and not on what you may happen to know about the topic.

Arithmetic computation with calculator

These questions test for the ability to use a calculator to do basic computations. Questions will involve addition, subtraction, multiplication and division. You may also be asked to calculate averages, to use percents, and to round an answer to the nearest whole number. You should bring with you a hand-held battery- or solar-powered calculator for use on this test. You will not be permitted to use the calculator function of your cell phone.

Interviewing

These questions test for knowledge of the principles and practices employed in obtaining information from individuals through structured conversations. These questions require you to apply the principles, practices, and techniques of effective interviewing to hypothetical interviewing situations. Included are questions that present a problem arising from an interviewing situation, and you must choose the most appropriate course of action to take.

NOTICE TO CANDIDATES:  It is recommended that candidates use a quiet, hand held, solar or battery powered calculator.  Devices with typewriter keyboards, "Spell Checkers", “Personal Digital Assistants", "Address Books", "Language Translators", "Dictionaries", or any similar devices are prohibited.  You may not bring books or other reference materials.

**IMPORTANT APPLICATION FEE - READ CAREFULLY**

A $20.00 filing fee is required for this exam. The required fee must accompany your application. Send or bring check or money order made payable to Erie County Personnel Department and write the examination number(s) on your check or money order. Do not send or bring cash, as the County cannot be responsible for cash payment. As no refund will be made, you are urged to compare your qualifications carefully with the requirements for admission and file only for those examinations for which you are clearly qualified.