Residence Requirements:

THERE ARE NO RESIDENCY REQUIREMENTS FOR PARTICIPATION IN THIS EXAMINATION. There is one anticipated vacancy at the Erie County Medical Center Corporation.

Examples of Duties:

A Telephone Operator-ECMC operates a computerized telephone system at the Erie County Medical Center Corporation; 

Operates a computerized telephone system;

Staffs lobby reception desk; greets visitors and directs them to appropriate staff member, department/section and initiates a routing slip when required;

Directs patients to their destination;

Relays incoming, outgoing and inter-office telephone calls;

Makes long distance calls; maintains log of international calls;

Operates public address system, paging system or other communication systems;

Maintains log of healthcare emergency codes;

Consults emergency contact information;

Provides reports of calls and codes;

Uses Meditech to locate patients;

Enters information into patient transport system;

Prepares daily spreadsheet of services and on-call physicians;

Sends faxes;

Assists with providing information and documentation to the public;

Provides pagers and language phone and maintains record of distribution;

Maintains a current directory of personnel, patients or frequently used numbers;

Stamps, sorts and post out-going and incoming mail;

Assists with routine clerical duties when volume of calls permit.

IN ADDITION, IF ASSIGNED TO THE LONG-TERM CARE FACILITY:

Monitors closed-circuit television and alerts security or other appropriate staff to possible problems;

Responds to, announces and alerts security or other staff of wandering residents, fire, alarms, etc;

Accepts package deliveries during non-business hours;

Sorts incoming mail on Saturdays, gives mail to pre-approved residents;

Provides general information regarding facility programs and events.

Qualifications:

MINIMUM QUALIFICATIONS:  Candidates must meet one of the following requirements on or before the date of the written test:

A) Graduation from high school or possession of a high school equivalency diploma and one (1) year of office clerical experience involving responsibility for answering a telephone, taking messages and similar duties; or:

B) Three (3) years experience as a telephone operator, switchboard operator or office clerical experience involving responsibility for answering a telephone, taking messages and similar duties; or:

C) An equivalent combination of training and experience as defined by the limits of (A) and (B).

Notes:

1. Verifiable part-time and/or volunteer experience will be pro-rated toward meeting the experience requirements.

A Guide to the Written Test for Entry-Level Clerical Series is available at the New York State website: www.cs.ny.gov/testing/localtestguides.cfm and the Erie County website under Civil Service Study Guides ( http://www2.erie.gov/employment/index.php?q=civil-service-study-guides.)  Candidates not having access to a computer or the internet may request copy of the test guide from the municipal civil service office conducting this examination using the contact information found elsewhere on this announcement.

Subjects of Examination:

SUBJECTS OF EXAMINATION: The written test is designed to test for knowledge, skills, and/or abilities in such areas as:

ALPHABETIZING: These questions test your ability to file material in alphabetical order.

CLERICAL OPERATIONS WITH LETTERS AND NUMBERS: These questions test your skills and abilities in clerical operations involving, comparing, checking and counting. The questions require you to follow the specific directions given for each question which may involve alphabetizing, comparing, checking and counting given groups of letters and/or numbers.

USING A DIRECTORY: These questions test your ability to keep directory records and to supply accurate information to callers.

NOTICE TO CANDIDATES: It is recommended that candidates use a quiet, hand held, solar or battery powered calculator. Devices with typewriter keyboards, "Spell Checkers", "Personal Digital Assistants", "Address Books", "Language Translators", "Dictionaries", or any similar devices are prohibited. You may not bring books or other reference materials.

**IMPORTANT APPLICATION FEE - READ CAREFULLY**

A $15.00 filing fee is required for this exam. The required fee must accompany your application. Send or bring check or money order made payable to Erie County Personnel Department and write the examination number(s) on your check or money order. Do not send or bring cash, as the County cannot be responsible for cash payment. As no refund will be made, you are urged to compare your qualifications carefully with the requirements for admission and file only for those examinations for which you are clearly qualified.