COVID-19 Information for Businesses

To Report a Positive COVID-19 Case at Your Business/School 
Erie County Mask Mandate 

Effective November 23, 2021 per Local Emergency Orders, staff, guests and patrons at all indoor public locations are required to wear a mask/face covering. This includes, but is not limited to:

  • bars and food service establishments
  • grocery stores and other retail businesses
  • personal care establishments (barber shops, nail/hair salons, tattoo and piercing shops and other similar locations)
  • places of worship, including during prayer
  • hotels, banks and all other places open to the public 
  • indoor fitness establishments (gyms, Pilates studios, yoga studios, martial arts, and similar locations)
  • theatres (movie & live)
  • indoor entertainment venues (e.g., hockey rinks, bowling alleys) for both players and spectators. Venues that have strict vaccine requirements for entrance, such as Highmark Stadium and KeyBank Center, would not have to require masks for vaccinated individuals under these orders. 

Masks may only be removed when staff or patrons are seated while eating and drinking, or when removal of the mask is necessary for the service being performed (i.e. shaving or grooming).

Masks are strongly recommended for all other non-public work settings if social distancing cannot be maintained.

As an impacted business you are required to make sure your employees, guests and patrons wear a mask properly while inside your facility. Use the following checklist to ensure that your business is prepared for this new policy.   

For complaints about non-compliance at a business, call (716) 961-6800 or submit the online complaint form.  

Implementing CDC Guidance
  • NY State's COVID-19 restrictions and NY Forward industry guidance has been lifted across some settings. Nursing homes and health care settings, pre-k to 12 schools, large-scale indoor events venues, public transit, homeless shelters and correctional facilities must still adhere to existing COVID-19 health protocols per CDC guidelines.
  • Unvaccinated individuals are responsible for continuing to wear a mask, per federal CDC guidance.
  • For more information and questions go to or call 1-888-364-3065.  
Personal Protective Equipment (PPE) for Businesses 
Financial Support  
Additional Information and Resources

Frequently Requested



Phone: (716) 858-7690

Fax: (716) 858-8701

Erie County Department of Health (ECDOH)
95 Franklin Street
Buffalo, New York 14202

ECDOH Locations