Emergency Medical Services (EMS)

Program Overview

Under the direction of the EMS Division, Medical Emergency Radio System (MERS) Control serves as the County's emergency dispatch center, dispatching ambulances for the City of Buffalo, NYS Thruway and the Buffalo Niagara International Airport (B.N.I.A.).

Additionally, MERS Control coordinates the countywide ambulance-to-hospital MERS. MERS Control also acts as the after-hours answering point for the Erie County Department of Emergency Services and the Erie County Department of Health (ECDOH).

  • Dispatches emergency ambulance calls for the City of Buffalo and coordinates the county-wide ambulance to hospital MERS on a daily basis, and in time of actual or potential disaster situations.
  • Provides medical interrogation and pre-arrival instructions for 9-1-1 calls in the City of Buffalo, City of Tonawanda, Town of Evans and Town of Orchard Park. Provides back up interrogation and pre-arrival instructions to the Town of Lancaster.
  • Provides emergency response to potential and actual disaster situations to provide support and coordination to the on scene Incident Commander.
  • Provides pre-hospital emergency medical care training of all fire departments, ambulances, and emergency squads to the Certified First Responder and Basic Emergency Technician level.
  • Coordinates operational Advanced Life Support, Paramedic and Advanced Emergency Medical Technician programs in conjunction with Erie County Medical Center.
  • Provides communication support for the Dept. of Emergency Services, the Erie County Hazardous Materials Organization (E.C.H.O.), and the Specialized Medical Assistance Response Team (S.M.A.R.T.).
  • Provides support to the Western New York Stress Reduction Program to schedule debriefings and training.
  • Provides 24 hour answering service for the ECDOH.

Classes & Trainings  


Alerts, Advisories & Recalls
Related Programs
Additional Resources 
Contact Information

Phone: 716.681.6070
Fax: 716.681.5256
24 Hour Dispatch: 716.898.3696  

Frequently Requested



Phone: (716) 858-7690

Fax: (716) 858-8701

Erie County Department of Health (ECDOH)
95 Franklin Street
Buffalo, New York 14202

ECDOH Locations