The NYS OTDA has waived in-person interviews at the HEAP Office. However, it is encouraged that members of the public pursue the variety of ways to apply for HEAP, information that can be accessed by Clicking Here.
- If you do not have utility service, have a disconnect notice, or need assistance with a broken furnace, you may call our HEAP call center for assistance at 716-858-7644 and a customer service representative will assist you.
- If you are not in an emergency utility situation, you may apply for HEAP on line at www.mybenefits.ny.gov. or you may apply by mail.
- HEAP applications are available for printing at www.erie.gov.
- You may also request that a HEAP application be mailed to you by calling our HEAP application hotline at 716-858-1969. Thank you.