The NYS OTDA has waived in-person interviews at the HEAP Office. However, members of the public are encouraged to pursue the variety of ways to apply for HEAP that can be accessed by Clicking Here.

• If you do not have utility service, have a disconnect notice, or need assistance with a broken furnace, you may call our HEAP call center for assistance at 716-858-7644 and a customer service representative will assist you.
• If you are not in an emergency utility situation, you may apply for HEAP on line at www.mybenefits.ny.gov. or you may apply by mail. 
• HEAP applications are available for printing at www.erie.gov. 
• Anyone wanting an application sent to them can e-mail heaphotline@erie.gov or call 716-858-7644.