Regular Benefits

The 2020-21 Regular (Heating Component) Benefit is scheduled to open for the fall-winter season on November 2, 2020 and will run through March 15, 2021. HEAP is located at 460 Main St. in downtown Buffalo. The New York State OTDA has waived in-person interviews, but those applying are encouraged to utilize the My Benefits link; call the HEAP hotline at 858-7644; mail in an application to the Erie County Dept. of Social Services, 95 Franklin St., Buffalo, NY 14202, Attention: HEAP; or  Anyone who would like a paper application sent to them can request one via e-mail at .

Regular HEAP is a benefit designed to decrease a household's energy cost. The benefit is structured for the household's income, primary source of heat, energy costs and family size.

Those applying must be/have:

  • ID for household members.
  • Proof of residency and vendor relationship (copy of utility bill is preferred). 
  • Last 30 days of wages/proof of income prior to application date.

Your total household gross monthly income for your household size must be at or below the following guidelines:

2020-2021 HEAP Benefit Gross Monthly Income Guidelines

Household Size

Maximum Gross Monthly Income