Professional Standards Division

The Professional Standards Division is an avenue through which citizens can both protect their rights and voice complaints of possible misconduct of employees.

Complaints received from citizens are treated in a positive manner. All complaints are investigated, validated, and reviewed by supervisors to determine if disciplinary action is required.

If you need to file a complaint to the Professional Standards Division, please print the form from the link below.  The complaint form should be completed in its entirety, including name, contact info, and a signature, to allow investigators to contact the complainant for a thorough investigation.

Printable Citizen's Complaint Form

Citizen's Complaint Form


Office: 716.858.8088


The Unit also:

  • Investigates inter-departmental incidents.
  • Conducts confidential investigations.
  • Prepares Civil Lawsuits.
  • Monitors absenteeism.
  • Performs internal investigations.
  • Conducts pre-employment background checks.
  • Facilitates urinalysis testing of all probationary employees.

The Professional Standards Division continues to scrutinize and update to conform with administrative and civil fields of legalism.