APCO Basic Public Safety Telecommunicators Course

November 18 - 22, 2013
8:00 - 4:30

APCO Basic Public Safety Telecommunicators Course

November 18 - 22, 2013

Description:

The Erie County Law Enforcement Training Academy in cooperation with Erie County Central Police Services will present a one week Basic Public Safety Telecommunicators Course. This course is certified by the Association of Public-Safety Communication Professionals (APCO).       

The PST course may be used for new-hire and existing employee training. Students successfully passing the final exam receive APCO Institute certification demonstrating completion of a training course that meets and exceeds industry accepted national basic training standards.

Training modules include:

• Introduction to Your New Career (roles and responsibilities of the position)

• Interpersonal Communications

• Telephone Communications Techniques: Call Processing

• Telephony – Traditional Technology

• Telephony – Emerging Technology

• Telephony – TTY

• Telematics

• Computer Aided Dispatch & Related Technologies

• Radio Communications Techniques

• Radio Technology

• Call Classification

• NIMS Incident Command System

• Liability Issues

• Preparing for Your New Career (stress management)

Please Note:

Course enrollment will be limited to twenty four (24) students.

Course Cost:

There is no course cost for Erie County Agencies. However, each agency must purchase course materials at $79 per student.  Please contact Michelle Kerr of Erie County Central Police Services for information on purchasing course materials.  Email michelle.kerr@erie.gov or by phone at 716-858-2907.       

Please Observe The Academy Dress Code:

Uniform or shirt and tie for men, proper business attire for women; blue jeans are ‘NOT” acceptable

LOCATION: 

Erie County Law Enforcement Training Academy, Erie Community College North, 6205 Main Street, Williamsville, NY  14221  

Enrollment:

Registration can be done HERE or print and fax to 716-270-5390

Sincerely,

Edward C. Hempling, Director of Training

Frequently Requested Information

Contact

Phone: (716) 858-8219
Fax: (716) 858-6039

Central Police Services
Public Safety Building
45 Elm Street
Buffalo, New York 14203