APCO Basic Public Safety Telecommunicators Course
November 18 - 22, 2013
Description:
The Erie County Law Enforcement Training Academy in cooperation with Erie County Central Police Services will present a one week Basic Public Safety Telecommunicators Course. This course is certified by the Association of Public-Safety Communication Professionals (APCO).
The PST course may be used for new-hire and existing employee training. Students successfully passing the final exam receive APCO Institute certification demonstrating completion of a training course that meets and exceeds industry accepted national basic training standards.
Training modules include:
• Introduction to Your New Career (roles and responsibilities of the position)
• Interpersonal Communications
• Telephone Communications Techniques: Call Processing
• Telephony – Traditional Technology
• Telephony – Emerging Technology
• Telephony – TTY
• Telematics
• Computer Aided Dispatch & Related Technologies
• Radio Communications Techniques
• Radio Technology
• Call Classification
• NIMS Incident Command System
• Liability Issues
• Preparing for Your New Career (stress management)
Please Note:
Course enrollment will be limited to twenty four (24) students.
Course Cost:
There is no course cost for Erie County Agencies. However, each agency must purchase course materials at $79 per student. Please contact Michelle Kerr of Erie County Central Police Services for information on purchasing course materials. Email michelle.kerr@erie.gov or by phone at 716-858-2907.
Please Observe The Academy Dress Code:
Uniform or shirt and tie for men, proper business attire for women; blue jeans are ‘NOT” acceptable
LOCATION:
Erie County Law Enforcement Training Academy, Erie Community College North, 6205 Main Street, Williamsville, NY 14221
Enrollment:
Registration can be done HERE or print and fax to 716-270-5390
Sincerely,
Edward C. Hempling, Director of Training