APCO Basic Public Safety Telecommunicators Course
October 2 - 6, 2017
8:00 AM - 4:00 PM
The Erie County Law Enforcement Training Academy in cooperation with Erie County Central Police Services will present a one week Basic Public Safety Telecommunicators Course. This course is certified by the Association of Public-Safety Communication Professionals (APCO).
The PST course may be used for new-hire and existing employee training. Students successfully passing the final exam receive APCO Institute certification demonstrating completion of a training course that meets and exceeds industry accepted national basic training standards.
Training Modules Include:
- Introduction to Your New Career (roles and responsibilities of the position)
- Interpersonal Communications
- Telephone Communications Techniques: Call Processing
- Telephony - Traditional Technology
- Telephony - Emerging Technology
- Telephony - TTY
- Telematics
- Computer Aided Dispatch & Related Technologies
- Radio Communications Techniques
- Radio Technology
- Call Classification
- NIMS Incident Command System
- Liability Issues
- Preparing for Your New Career (stress management)
- 9-1-1 Disaster Preparedness in the PSAP
- Telecommunicator Emergency Response Taskforces (TERT)
- Quality Assurance/Quality Improvement programs
- Guidecards, the design and use in the PSAP
- NextGen and other Emerging Technologies (Module 5 - all new!)
- Record Management Systems
- Managing specialty/high-risk calls
- The need for continuing education and professional development
Please Note:
Course enrollment will be limited to twenty four (24) students
Course Cost:
There is no course cost for Erie County Agencies. However, each agency must purchase course materials at $79.00 per student. Please contact Michelle Kerr of Erie County Central Police Services as soon as possible for information on purchasing course materials. Email michelle.kerr@erie.gov or contact by phone at 716-289-2481.
Please observe the Academy Dress Code:
Uniform or shirt and tie for men, proper business attire for women; blue jeans are NOT acceptable.
Location:
Erie County Law Enforcement Training Academy, Erie Community College - North Campus - 6205 Main Street, Williamsville, NY 14221
Enrollment:
Registration can be emailed by registering HERE or you may print and fax the form to 716-270-5390.
Sincerely,
Edward Hempling, Director of Training