Effectively Responding to Emotional Crisis
August 7, 2019
Almost every call for service involves complex emotions such as anger, fear, frustration and sadness. Effectively communicating an emotional crisis is an essential skill for law enforcement officers.
The New York State Office of Mental Health, Division of Forensic Services is pleased to offer a training program designed to assist police officers in recognizing emotional distress and preparing them to de-escalate emotionally charged situations in order to achieve a safer resolution for both the public and the officers.
The course will cover multiple topics, including:
- A review of the signs, symptoms, and indicators of mental illness
- Understanding communication, interpersonal dynamics and self-preservation
- Techniques for de-escalating and intervening in situations with emotionally distressed persons
- Opportunities to observe and participate in scenario training to further develop skills
Raymond Hassett, is a retired Lieutenant of the New Haven, Connecticut Police Department. He is a trained FBI Hostage negotiator and currently a Contractor for the US Senate Department, Bureau of Diplomatic Security, teaching the Art of Negotiation to foreign Police Agencies.
Carrie Wong, has worked for the NYS Office of Mental Health, Division of Forensic Services, Mental Health Criminal Justice Collaboration Unit since 2013. Prior to her tenure at OMH, Carrie worked for the Albany County Mobile Crisis Team for over 15 years and has been a Police Mental Health Recruit Instructor since 2002.
Feedback from our previous courses:
"A course that should be taught early in everyone's career." Corrections Officer, 3 years
"The course provided me with some new tools that I can use when dealing with an individual going through an emotional crisis." Police Officer, 10 years
"I liked the inclusion of the other first responders for students - probation/911 dispatchers/LEO's. This is a good in-service module for on-the-job responders." Police Detective, 19 years
"Thank you for sharing your personal experiences for my family and department's benefit." Police Lieutenant, 25 years
"I will be hugging my family tighter tonight. My husband is a sergeant for a local Sheriff's Office and this just makes me respect him and all law enforcement that much more." Probation Officer, 3 years
The session will be held:
ERIE COUNTY - AUGUST 7, 2019
Pre-Registration is required. All interested parties must registrer 3 weeks prior to the class. We expect a lot of interest and seats are limited. The location of training and class times will be provided through an email confirmation; therefore, you must register in order to attend.
PLEASE USE THE FORM UNDER ADDITIONAL INFO AT THE BOTTOM OF THIS PAGE TO REGISTER
If you have any questions about the training, please contact Rana Meehan by email at rana.meehan@omh.ny.gov or by telephone at 518-549-2142
