Sometimes an older adult can no longer live alone and chooses to move into an adult-care facility. Long-term Care Ombudsman volunteers work cooperatively with nursing homes and care facilities to improve the quality of life for residents. They serve as patient's rights advocates investigating and negotiating resolutions to concerns voiced by residents in matters of resident services and care. Through the Greater Buffalo Chapter of the American Red Cross, Ombudsman Volunteers are trained to work with family and facility staff to assist with resolving issues for the residents. Ombudsmen are assigned to a facility and visit on a weekly basis to discuss problems, concerns, or simply to lend an open ear. They monitor the quality of care, help protect residents' rights, provide information to the residents and their families to ensure proper treatment, and encourage residents to express opinions.

Contact the American Red Cross WNY Chapter at (716) 886-7500.


Phone: (716) 858-8526

Erie County Department of Senior Services
95 Franklin Street, 13th Floor
Buffalo, New York 14202

Office hours: Monday-Friday 8:30 am - 5:00 pm