As a service to older adults (aged 60+) in Erie County, in collaboration with community partners, the Department of Senior Services offers the Going Places Transportation Program.

Call (716) 858-RIDE or (716) 858-7433 - 8:30 am to 4:30 pm Monday through Friday.Photo of 2015 Going Places Vans

The curb-to-curb van service is available to seniors who are unable to use conventional means of transportation.

Reservations for health-related trips may be scheduled up to 14 days in advance and non-medical trips may be scheduled 7 days in advance. There is a brief registration that is required for service.

Priorities for Van Service 

  • Health Related
    Trips to the doctor, clinic, hospital, counseling, therapy, prescriptions, etc.
  • Food & Nutrition
    Trips to Stay Fit Dining Sites or grocery stores.
  • Personal Business
    Trips for banking or bill-paying, HEAP, Social Services, HIICAP (health insurance information and counseling), legal assistance, etc.
  • Social Activities
    Trips made for social or recreational purposes or volunteer opportunities.

Requests for travel outside of the service area may not always be accommodated.

Transportation Contribution Policy

A suggested contribution is $3 per one-way trip or $6 per round-trip; wheelchair service is $8 per one-way trip or $16 per round-trip. Contributions are always voluntary. Any amount you wish to give is greatly appreciated and will be used to expand the transportation program.

All contributions are confidential and no one will be denied service if unable to donate.

Because of the demands for senior transportation, travel may be limited to the nearest available facilities (with the exception of trips for health purposes).

Vans have been assigned to the following communities. Please call (716) 858-RIDE or (716) 858-7433 to make arrangements.

  • City of Buffalo (service 8:30am - 3:15pm)
  • City of Lackawanna (service 9:00am -4:00pm)
  • City of Tonawanda (Call 505-1172 for scheduling Mondays only 9-11am)
  • Towns of Aurora and Elma (Call 652-8866 for scheduling daily 8:30am - 4:30pm)
  • Town of Cheektowaga (service 8:15am - 3:00pm)
    (wheelchair service available)
  • Towns of Clarence (service 9:00am - 3:00pm)
  • Towns of Evans (service 8:00am - 3:00pm, no Thursdays)
  • Town of Lancaster (services 8:30am - 3:00pm)
  • Town of Newstead (service 8:30am - 3:00pm)
  • Towns of Orchard Park & Boston (service 9:00am - 3:15pm, no Mondays)
  • Town of West Seneca (service 9:00am - 3:30pm)
    (wheelchair service available)

Residents who find themselves without Going Places Services should call Senior Services' Information & Assistance line at (716) 858-8526 to inquire about other options or go to the WEBSITE.

More Information

The City of Buffalo Division for Senior Citizens has service for medical and grocery needs - you can contact them at (716) 851-4141 or here.

Many providers in the area offer transportation options and ideas - use the link at the left side of this page for a complete listing.

Are you concerned about an aging loved one who may be driving at risk? Help is available.

AARP Driver Safety Program


Phone: (716) 858-8526

Erie County Department of Senior Services
95 Franklin Street, 13th Floor
Buffalo, New York 14202

Office hours: Monday-Friday 8:30 am - 5:00 pm