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Utility Information/HEAP

The 2013-14 Home Energy Assistance Program season is approaching.

The Home Energy Assistance Program is federally funded and designed to assist eligible households with home heating costs and energy conservation. HEAP program components include benefit assistance for heat and electricity, weatherization referral & energy conservation repairs, and cooling assistance (in summer months based on medical necessity).

Early Access applications and SNAP or TA clients HEAP autopay will begin soon.
Please see below.

  •  The Heating Equipment (furnace) Repair and Replacement component is suspended until further notice. Please call the HEAP Hotline at 858-7644 for other options for furnace assistance.
  •  New this season, clients may apply for Regular HEAP benefits electronically by visiting
  •  Mail in, in person, phone, and outreach access will also be available.
  •  Complete 2013-14 program details will be available on this site as we move closer to official HEAP season opening on November 18, 2013.


Regular HEAP:

  • The HEAP mail out of “Early Access” applications to Households that received HEAP last season and have a Senior Citizen, Disabled, or vulnerable member, will commence on 8/26/13 and last approximately four weeks.
  •  If you receive an early access application, please mail it or submit an application through MyBenefits, as soon as possible. 
  • The only documentation needed from those who receive the early access application is copies of earned income, if any (last 4 weeks proof of wages -pay stubs).
  • Applicants who received HEAP last season are not required to submit proof of Social Security, SSD, workers comp, unemployment, utility bills, or proof of residency.
  • New applicants (who may apply when the season officially opens 11/18/13), are required to submit documents supporting all income, along with proof of residency. 
  • Clients who are receiving Temporary Assistance (TA) or Supplemental Nutrition Assistance Program (SNAP) may have the Regular HEAP benefit processed and credited automatically to their heating bill in December or January. These TA or SNAP households do not need to apply by mail, in person, or via MyBenefits for Regular HEAP assistance. These Households will not receive an early access application.
  • TA or SNAP clients wishing to verify an automatic HEAP benefit may call the HEAP hotline (858-7644) beginning October 15th. 
  • The HEAP application request line (858-1969) will begin accepting requests on October 15th from households who believe they should have received an early access application but did not, and for those new to HEAP.  
  • However, HEAP will not mail out or process applications from new applicants until official program opening date.  
  • The mail in application is for a Regular HEAP benefit only, for household’s main source of heat. We will begin notifying companies of approvals from early access applications when program opens. The approval may restore service, or will create a 30 day hold from termination of service, or will result in a delivery of fuel, depending on the circumstances.

Emergency HEAP:

Households that received a Regular HEAP benefit towards their main source of heat, and then subsequently receive shutoff notice, or have a low heating fuel supply, may apply for an Emergency HEAP benefit beginning 1/2/14.

Households w/ a shut off notice on a “heat-related” electric bill (main source of heat is not electric, but if electricity is shut off, heat will be affected) may apply for assistance with that bill when Emergency HEAP opens on 1/2/14.

The opening date for Emergency HEAP is January 2, 2014

Please call the HEAP Hotline if you have any questions or need additional information. Please continue to check this site for more detailed program information on application methods, benefit amounts, etc. as we move closer to official opening.



Income Guidelines 2013 – 2014
Monthly Household Gross Income Cannot Exceed: 

HHousehold Size

Gross Monthly Income



















11 + 

 +  $503