Jessica Poleon, Director of Consumer Protection

The Erie County Office of Consumer Protection was created to ensure that Erie County's residents have access to education, information and resources regarding consumer protection.  The office will investigate and mediate consumer complaints through voluntary mediation and educate Erie County consumers on the policies, best practices and their rights and responsibilities as consumers.   

      

What's Happening in Consumer Protection
New York State's Phase I Reopening for Western New York Region:

Western New York region has met the criteria for reopening. Businesses permitted to reopen under Phase I may start doing so on May 19, 2020. Businesses need to have the following ready to meet...

Bureau of Weights and Measures: Who we are and what we do:

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New York State's Phase II Reopening for Western New York Region:

Western New York Region is currently meeting the metrics for Phase II reopening. Should the trend continue, businesses permitted to reopen under Phase...

New York State's Phase III Reopening for Western New York Region:

Western New York Region is currently heading in the right direction for meeting the metrics for Phase III reopening. Should the matrix continued to be...

Grandparents Scams and Family Emergency Scam occurring in Central New York, be on alert!

WNY business openings continue with Phase IV. Here is what you need to know:

Western New York Region is currently heading in the right direction for meeting the metrics for Phase IV reopening. Should the matrix continued to be...

Statewide guidelines for business openings, not named in a specific Phase:

New York State is permitting certain commercial and recreational activities to operate statewide with restrictions. Refer to the guidance below as it...

"Distraint Warrant" Tax Processing Unit, Erie County Public, Judgment Records?

Have you received a letter with the heading 

"Tax Processing Unit

Erie County Public ...

Did you receive a package of seeds in the mail that appears to have come from China?

Here’s what to do if you receive an unsolicited seed package from another country:

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Contact

 

Phone: (716) 858-6169
Fax: (716) 858-8311

95 Franklin Street, Room 651
Buffalo, New York 14202