Jessica Poleon, Director of Consumer Protection

The Erie County Office of Consumer Protection was created to ensure that Erie County's residents have access to education, information and resources regarding consumer protection.  The office will investigate and mediate consumer complaints through voluntary mediation and educate Erie County consumers on the policies, best practices and their rights and responsibilities as consumers.   

      

What's Happening in Consumer Protection
Did you receive a package of seeds in the mail that appears to have come from China?

Here’s what to do if you receive an unsolicited seed package from another country:

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Governor gives go-ahead for Gyms and Fitness Center Centers to reopen, beginning August 24, 2020:

Governor Cuomo has given the green light for gyms and fitness centers to begin reopening. The reopening can begin as soon as August 24, 2020. ...

Scam letters claiming to be the “Erie County Department of Equalization”:

The Erie County Clerk, Michael P. Kearns, warned Erie County residents of a letter-scam where a letter, purporting to...

#BYOBagNY: Bag Waste Reduction Law

On March 1, 2020, this law went into effect, but enforcement has been on hold due to a lawsuit that was pending in New York State Supreme Court. New...

P-EBT card in the mail?

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Phone Scams Continue:

Our office continues to receive inquiry calls from consumers asking about the legitimacy of phone calls. Consumers have inquired most about "Apple...

Take the "Con" out of Consumer

Erie County’s Office of Consumer Protection will be hosting a mini-series: Take the “Con” out of Consumer. This mini-series will educate consumers, allowing them to make informed...

Contact

 

Phone: (716) 858-6169
Fax: (716) 858-8311

95 Franklin Street, Room 651
Buffalo, New York 14202