858-MERS Program

Modified: October 3, 2017 11:17am

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The Erie County Department of Homeland Security and Emergency Services Division of EMS is partnering with Mercy Hospital of South Buffalo and Kenmore Mercy Hospital to create an efficient and simple means of communication with Medical Direction through the use of (716) 858 MERS (6377). This single phone number will place the providers seeking Medical Direction in contact with ADI/MERS, who will facilitate connecting providers to Medical Direction and all conversations will be recorded. By presenting this singular solution we hope to minimize the time needed to contact and receive additional medical direction during time of high stress. The following procedure will be implemented effective immediately:

  • Providers needing medical direction from the above listed facilities will call (716) 858-MERS (6377).

 

  • MERS dispatchers will answer and ask what facility you would like medical direction from: Mercy Hospital of Buffalo, ECMC or Kenmore Mercy.

 

  • The provider will be transferred immediately to the selected facility; upon being connected to medical direction the MERS dispatcher will disconnect from the line.

Your cooperation with this project will allow for ADI/MERS to provide a central coordination for the distribution of communications between pre-hospital care providers and different healthcare facilities throughout the County of Erie, New York. Please direct any question you might to the Erie County DHSES Division of EMS offices (716) 681-6070.