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HEAP - Home Energy Assistance Program

More information:

2013 - 2014


Erie County Home Energy Assistance Program (HEAP):

478 Main Street: 1st Floor

Buffalo NY 14202

 HEAP Hotline: 858-7644
HEAP Office Hours 8:00am-4:00pm

Erie County 2013-14 Home Energy Assistance Program

HEAP is federally funded assistance with home heating costs and energy conservation for eligible households. Program components include benefit assistance for heat and electricity, weatherization referral, and cooling assistance (in summer months- based on medical necessity).


Friday, March 14, 2014 is the closing date for the Regular HEAP Benefit.

The Regular benefit is for a  household’s main source of heat. A shut-off notice or low fuel supply is not required. Walk-in applications will be accepted until 4 p.m. Mail-in and online applications will be accepted if postmarked or submitted on March 14.

Monday, March 17, 2014 is the closing date for Emergency HEAP Benefits.

There are two Emergency benefits available, one for a household’s main source of heat (if service is off, or if there is a shut-off notice or low fuel supply), and one for “heat-related” electric (if electricity is needed to run heating equipment, thermostat, furnace fan, etc.). For emergency assistance, clients are encouraged to visit the HEAP Office at 478 Main Street, Buffalo, 8 a.m.-4 p.m., or call the HEAP Hotline at 858-7644.

The following HEAP components will remain open:

  • The HEAP hotline is available year-round to assist with inquiries about applications filed during the season, and to provide information about other programs available to assist if HEAP is unavailable.
  • A HEAP Cooling Assistance (Air Conditioner) component will be available beginning May 1, 2014. This page will be updated with component guidelines and application requirements as soon as the information becomes available.
  • Weatherization and energy related home repair referral components remain open.


  • HEAP “early outreach” mail out of applications for the 2014-15 season, to select households, is expected to commence in August.
  • HEAP Auto-pay process for 2014-15, for households in receipt of SNAP or Temporary Assistance, is expected to commence in September.
  • The Furnace Repair/Replacement component is closed, but may re-open in the Fall.

For Regular HEAP, applicants may apply by mail, in person or online via MyBenefits.ny.gov

A mail-in application may be requested by calling the HEAP Application Request line at 858-1969.

Or, see below for a printable application.

Click here for a Printable HEAP Application.

Click here for Application Instructions.

Or, clients may apply for Regular HEAP electronically by visiting: MyBenefits.NY.gov

 Mailing of “Early Access” applications and SNAP or TA households HEAP Auto Pay is complete.

1. Early Access and SNAP or TA Auto Pay for Regular HEAP

2. Regular HEAP

3. Emergency HEAP

4. How to apply for HEAP

5. Documentation Requirements: Regular HEAP

6. Documentation Requirements: Emergency HEAP

7. Subsidized Rent & HEAP Eligibility

8. Wage Calculation

9. Countable & Excluded Resources

10. HERR & other furnace Assistance, Weatherization Assistance Program, EmPower NY, Lifeline

11. Other assistance if HEAP benefits are exhausted or program is closed

HEAP Income Guidelines 2013 – 2014; Monthly Household Gross Income Cannot Exceed:



Household Size


Gross Monthly Income

























1. Early Access and SNAP or TA Auto Pay for Regular HEAP:

 Early Access:

Households that received HEAP last season and have a senior citizen, disabled individual, or child age 5 or younger may have received an Early Access application in September 2013.

The only documentation required for an early access application is copies of earned income, if any (last 4 weeks proof of wages -pay stubs). Applicants who received HEAP last season are not required to submit proof of Social Security, SSD, workers comp, unemployment, utility bills, or proof of residency.

Households who believe they should have received an Early Access application but did not, or who need to replace a lost or damaged application, may call the HEAP Hotline at 858-7644 for assistance.

SNAP or TA Auto Pay:

Households currently receiving SNAP or TA assistance may qualify for an Auto-Pay HEAP benefit that will be processed and credited automatically to heating bills in December or January. Households wishing to check the status of an Auto Pay may call the HEAP hotline at 858-7644. If household missed the Auto Pay, they may submit a HEAP application for processing prior to season opening.

Early Access and Auto-Pay eligibility notices will be mailed in December, and benefits should appear as a credit on December or January heating bills. HEAP can notify heating suppliers of these benefits beginning November 18, 2013. If necessary, the approval may restore service, or create a 30-day hold from termination of service, or result in a delivery of fuel.

2. Regular HEAP benefit:

Regular HEAP for household’s main source of heat is available beginning November 18, 2013.

Gas and Electric benefits appear as a credit on bill about 60 days after approval. Oil, propane, wood, pellets, and coal benefits produce a delivery of fuel totaling benefit amount.

  • Household does not need a shutoff notice or low fuel to receive Regular HEAP.
  • 30 day “hold” is placed on heat account if benefit is approved.
  • If there is a shut-off notice, service will not be shut off during that 30 days and utility company will not seek collection for the portion of the total bill equaling the benefit amount.
  • If service is Off, benefit approval may restore service depending on total amount owed

There is no resource test for Regular HEAP; HEAP will not examine household’s savings or checking accounts etc.

Regular HEAP Benefit Amounts:

$400 base benefit

Natural Gas or Electric Heat

$600 base benefit

Deliverable fuel (i.e. oil, propane, kerosene)

$500 base benefit

Deliverable fuel (wood, coal, etc.)

Add on $25

Add an additional $25 to base benefit if: Household has Tier 1 income

Add on $25

Add an additional $25 to base benefit if: There is a vulnerable in the household – child age 5 or under OR an adult over the age of 60 OR disabled individual

“Renter’s Benefit” for Heat Included in Rent:

If Heat costs are included in Rent (NON SUBSIDIZED RENT ONLY), benefit amount is based on household income: $25 if income is Tier I, and $20 if income is Tier II.

If Heat is included in Rent, and Rent is subsidized, household is not eligible for Regular HEAP.

3. Emergency HEAP: (Shutoff Notice or Low Fuel Supply is Required)

Emergency HEAP benefits are available beginning January 2, 2014. 

One Emergency “Heat-Related” electricity benefit is available- IF there is a Shutoff notice and electric is needed to run furnace or thermostat, and is not main source of heat.

One Emergency “Heating” benefit, for main source of heat is available- IF there is a shutoff notice or low fuel supply & Regular benefit was already received.

There is a Resource Test for Emergency HEAP:

  • Household may have no more than $2000 (or $3000 for a household with a member age 60 or older) in available liquid resources ($$ in savings, checking, stocks, bonds, CDs, IRAs, 401k). Monthly living expenses in savings are not counted and are determined on a case-by-case basis. Countable (liquid) and Excluded Resources are listed below.

Emergency HEAP Benefit Amounts:


Natural Gas Heat Only


Electric Heat – PSC and municipal electric companies


Deliverable Fuel (i.e. oil, propane, kerosene)


Other Fuel (coal, wood, wood products)


Heat Related Electric – PSC and municipal electric companies

4. How to Apply for HEAP: EFFECTIVE NOVEMBER 18, 2013

  • If Service is OFF, or household is OUT of heating fuel:


    • Household member or authorized representative** must report to HEAP for assistance:
    • 478 Main Street, Buffalo (8:00am-4:00pm)- All Households receiving TA or SNAP, and Heads of Household under 60 years of age, non disabled
    • 291 Pearl Street, Buffalo (8:00am-4:00pm)- Heads of Household 60 or older, or under 60 and disabled (not receiving TA or SNAP)

If Service is ON, but household has a current shut-off notice or low supply (less than ¼ tank) of heating fuel:


    • Household member or authorized representative may call the HEAP Hotline at 858-7644


    • A HEAP Hotline representative will examine the situation and direct the application process accordingly. Client may or may not need to report.


  • If Service is ON, with NO shutoff notice and NO low fuel supply:


    • Household may call the HEAP Application Request Line at 858-1969. An application packet will be mailed and there is no need to report


**An authorized representative may apply on behalf of individuals unable to appear at HEAP or unable to call the HEAP hotline. A signed and dated note from the applicant authorizing the individual to apply on their behalf is required.

5. Documentation Requirements for Regular HEAP:

If Household is receiving TA or SNAP:

Regular HEAP: Many Active TA or SNAP households have Regular HEAP calculated and sent to heating supplier automatically (Auto Pay). No application for Regular HEAP is required for these households. If Auto Pay is not received, a HEAP application must be submitted with a current utility bill. To check the status of an Auto Pay- HEAP Hotline 858-7644. To request a HEAP Application- Application Request Line: 858-1969. 

If Household is not receiving TA or SNAP & received HEAP assistance last season:

A completed and signed HEAP application & the following Documentation are required:

  • o Proof of GROSS EARNED Income (Wages) received with the last 30 days for all Household Members

i. If paid weekly, last 4 paystubs

ii. If paid bi-weekly, last 2 paystubs

  • o Proof of UNEARNED Income is NOT Required (Social Security, Pension, Unemployment, Workers Comp, Disability, etc.)If you moved or there are new members in your Household, you must document those changes.

If Household is not receiving TA or SNAP & did not receive HEAP assistance last season:

A completed HEAP application and the following Photo-Copied Documentation are required:

    • Proof of GROSS income received within the last 30 days for all household members
      • Wages: If paid weekly, last 4 paystubs
      • Wages: If paid bi-weekly, last 2 paystubs
    • Award letters- if Applicable for Social Security, Pension, Unemployment, Workers Comp, Disability, etc.
    • Yearly statement of interest received (savings, checking, CDs, money market account, etc.)
    • Dividend proof (stocks, bonds securities, etc.)
    • Social Security Numbers for all household Members
    • One (1) form of ID for all household members (Birth Cert. OR SS Card OR Drivers License ORSchool ID, etc.)
    • Proof of Residency (Mortgage proof or Rent/Lease information)
    • Current Utility Bills

6. Documentation Requirements for Emergency HEAP:

If Household received a Regular HEAP benefit this season:

    • Shut-off notice or statement of low fuel supply from company
    • Proof of all household liquid resources
    • 1 form of ID for any new household members (that were not listed on Regular HEAP application)

If Household did not receive a Regular benefit this season:

For main source of heat, no Emergency benefit is available until Regular benefit is exhausted.

Applicant may apply for Emergency for “heat-related” electric, and Regular benefit for main source of heat simultaneously, and must provide all documentation for Regular & Emergency HEAP.

7. Subsidized Rent & HEAP Eligibility:

If household receives Government Rental Assistance (Section 8, Belmont, etc.)

If Heat is included in rent

NOT eligible for HEAP assistance with heating costs

If Electric is included in rent

NOT eligible for HEAP assistance with electric costs

If Household pays directly for Heat

Eligible for Regular and Emergency HEAP towards heating bill (see above for benefit amounts) – “Heater’s Benefit”

If Household pays directly for “Heat Related Electric:**

Eligible for Emergency HEAP "heat related" electric benefits (see above)

8. Wage Calculation for HEAP Applications:

HEAP calculates all wages using these formulas:

Paid Weekly((4 x Weekly gross)/4) x 4.3333

Paid Bi-Weekly((2 x bi-weekly gross)/2) x 2.1666

Paid Bi-Monthly – (add 2 gross pay amounts- no other calculation)

9. Liquid (countable) & Excluded (not countable) Resources for Emergency HEAP

Countable (these are counted for Emergency HEAP resource test):

  • · Cash
  • · Checking and/or savings account balances
  • · Stocks/bonds
  • · Time deposit certificates
  • · IRA accounts, including remaining amounts from a closed out IRA
  • · Lump sums from sale of property or insurance settlements and balances from any other lump sum not specifically excluded
  • · 401(K) and other retirement accounts
  • · Income tax refunds (except EITC payments)
  • · Any other available funds not specifically excluded

Excluded (these are not counted for Emergency HEAP resource test):

  • · Amounts designated for an allowable current monthly living expense such as food, shelter, employment-related expenses, etc.
  • · Money earmarked for payment of the current year‘s property and/or school taxes for the primary residence
  • · One burial plot per household member
  • · One written pre-arranged burial agreement with a cash value not exceeding $1,500 per household member and interest on the burial account
  • · Accounts, such as PASS accounts, designated by the Social Security Administration as exempt from SSI resource limits
  • · Real and personal property
  • · Equipment
  • · Automobiles and other vehicles
  • · Payments from reverse annuity mortgages
  • · Loans (including college loans, personal loans, home equity loans )
  • · Credit cards or advances from credit cards
  • · Individual Development Accounts (IDA)
  • · Although a household is not required to obtain a non-utility fuel delivery on a credit basis, those households who have sufficient resources to pay for the delivery may be required to obtain the delivery and make payment when the resources can be accessed.

10. HERR and other furnace Assistance, Weatherization Assistance Program, EmPower NY, Lifeline

HERR may assist HEAP-eligible homeowners, who have minimal financial resources, with the cost of repair or replacement of essential heating equipment (furnace, boiler, etc.). To apply, HOMEOWNER or authorized representative* must apply in person with ALL necessary documentation. *An authorized representative is permitted to apply on behalf of Homeowner, but must provide a statement signed by the Homeowner. Reasonable accommodations will be explored for homebound applicants to assist with application requirements. 

HERR Documentation Requirements:

  1. Two (2) furnace estimates from participating HEAP contractors.
    1. Household may call any contractor they want for an estimate, but contractor must be a participating HEAP contractor in order to receive approval.
    2. A list of participating vendors is available at the 291 Pearl St. Intake window
    3. Clients should ask contractors whom they call if they participate with HEAP, and ask for a FREE estimate.

i. HEAP will not reimburse homeowner for cost of an estimate & all participating contractors are supposed to provide free estimates to HEAP applicants.

  1. Proof of homeownership- Deed to home
  2. Proof of household resources

a. Current checking and/or savings account statements, proof of any stock, bonds, CDs, IRAs, etc.


  1. 1 form of ID for all household members
  2. Proof of income for all household members received within last 30 days



  • Ø Renters are not eligible for HERR. Landlords may not apply for HERR for rental properties.
  • Ø Homeowners must own and be residing in the property for the 12 months prior to the HERR application.

Other furnace Assistance (if HERR is closed):

National Fuel Emergency Heating Repair or Replacement Program

      • The customer’s main source of heat (furnace) must be totally inoperable
      • The applicant must own the home
      • The entire household; ALL members of the household, are age 62 and older, or age 18 and younger, or blind, or permanently disabled, or on life support.
      • Must be low income. Regular HEAP income guidelines are followed but higher income cases may be reviewed on an exception basis.
      • Clients may call 686-6123 or 1-800-365-3234 for assistance.

Erie County Emergency Aid for Families/Adults:

      • Erie County Funded 0% Loan, or Grant if household is receiving SSI.
      • Erie County Department of Social Services Emergency Services Unit: 478 Main Street, 6th floor

Home Performance w/ Energy Star- People United for Sustainable Housing (PUSH)


      • See below

Weatherization Assistance:

  • Home Performance w/ Energy Star- PUSH Buffalo


      • Low-interest loan/grant through NYS, for Energy Related home improvements, may be up to 50% subsidized with a grant for eligible households. Loan can be paid “on bill” (equaling cost saved each month on energy bills based on installed measures).
      • Contact 884-0356 for details


  • Weatherization Assistance Program (WAP):


      • HEAP Eligible Households qualify for WAP


      • NO COST home weatherization services and energy conservation improvements: Attic and wall insulation, weather stripping, caulking, testing of furnace, other minor energy conserving home repairs.


      • If Head of Household is 60 or older:


        • Contact Erie County Senior Services Information and Assistance: 858-8526


      • If Head of Household is under 60:
        • Contact the HEAP office under 60 WAP Referral Program: 858-2634


      • Renters may apply for Weatherization assistance, though Landlord may be asked to contribute 25% towards costs, unless Landlord is also HEAP-eligible.


      • May assist with furnace repair or replacement in limited circumstances


  • EmPower NY:


      • NO COST assistance for HEAP eligible households, funded through the New York State Energy Research and Development Authority (NYSERDA). Eligibility is based, in part, on gas and/or electric usage. Not all applicants will qualify for assistance. Services may include:
        • Replacement of Refrigerators that are 10 or more years old
        • Installation of high-efficiency lighting and insulation
        • Tips on how to save energy
        • May assist with furnace replacement even if client received other Empower services previously. Client may need a "denial" from HEAP furnace program, stating that HERR is closed until further notice.


        • Empower NY: 1-800-263-0960


        • Call Senior Services I&A at 858-8526 for an application or for more information


Telephone Discount:

  • LifeLine Program: Low-cost telephone service:


      • HEAP-eligible households can receive basic service for as low as $1.00 per month, plus per-call charges and taxes.
      • Clients should complete a Lifeline application and mail it to phone company with a copy of your HEAP award letter.
      • Applicants can apply, or recertify Lifeline discount using last year’s HEAP eligibility notice, if current season notice is not yet received.
      • Contact telephone service provider or Senior Services Information and Assistance at 858-8526 for information.


11. Other assistance if HEAP benefits are exhausted or program is closed

  • Program Availability is subject to funding and these programs are generally not open year-round


  • National Fuel “Neighbor for Neighbor” heating bill assistance (All heat source types):


      • Salvation Army: 883-9800 Ext. 230 (Open 9:00am to 4:30pm call for appointment) OR
      • Catholic Charities: (Open 8:45 a.m. to 4:45 p.m.)­­­­­ 856-4494


  • Must be 60 years of age or older, or disabled, or have a serious medical condition
      • Must have made at least 6 payments to heating company in the last 12 months
      • Must have current account balance
      • Do not need a shutoff notice
      • Need HEAP exhausted or HEAP denial proof

“Care and Share” Electric Bill assistance:

    • American Red Cross at 886-7500
    • Must have a Shutoff notice on electric bill
    • Must have low income
    • Need HEAP exhausted or HEAP denial proof

Emergency Aid for Families through Erie County (EAF) – 478 Main Street 6th floor, Buffalo


      • Assistance for all ages, 0% Loan based program may assist with most recent 4 months bills


  • Emergency Aid for Adults (EAA)- 478 Main Street 6th floor, Buffalo


      • Assistance for recipients of SSI or SSD. Grant program may pay recent and/or current bills.
      • Must have a current shutoff notice or be low on fuel, and exhausted all HEAP benefits for season (or HEAP is closed for season)
      • Applicants whose service has been off for an extended period are not eligible


      • Must bring the following to the interview:
        • Everyone in the Household ages 18 and older must be present at interview
        • Must have picture ID for anyone in household age 18 and older, and ID for anyone in household under 18
        • Proof of Rent expense or if homeowner you must bring deed to home
        • Current Gas, Electric, Phone bills
        • Proof of all income of the entire household for last 8 weeks (including wages, child support, SS, SSI, pension, rental income, etc.)
        • Letter from HEAP stating that benefits are exhausted/denied
        • For National Fuel assistance applicants must attain a financial statement from National Fuel before applying for EAF or EAA (go to National Fuel Office at 409 Main Street, Buffalo)
        • For National Grid or NYSEG assistance, contact electric company and tell them you are applying for EAF and request financial statement, they may send it directly to you or to EAF worker, depending on situation


  • Erie County Emergency Assistance to request placement in a temporary shelter:


      • Report to Erie County Emergency Housing Unit, 158 Pearl Street, Buffalo, Monday- Friday, between 8 a.m.-4 p.m. OR


      • Call Erie County Crisis Services at 834-3131, after 4 p.m., or during the weekend