Below, please find several resources available to help you deal with the COVID-19 situation. 

ECDOH COVID-19 Business Page - Info on NYS on PAUSE, Complaints, Executive Orders, SBA and other Business Related Matters 

Hotlines

• 24 Hour Crisis Hotline: 716-834-3131
• 24 Hour Erie County Addiction Hotline: 716-831-7007
• 24 Hour Domestic Violence Hotline: 716-862-HELP (716-862-4357)
• Upstate NY Poison Center: 1-800-222-1222 

2-1-1 WNY (Dial 2-1-1)

• Human and social services, emergency housing, legal services, domestic, health and wellness, food and nutrition, mental health, support groups, developmental disabilities
• Available 24 hours, 7 days. Free and confidential referral service.  

Addiction Assistance

• See Erie County Department of Mental Health 

Child Care for Essential Workers

• Childcare Resource Network (CCRN): clearinghouse for childcare openings 

Consumer Protection

• Financial Fraud: 1-800-342-3736 or file a complaint online at www.dfs.ny.gov/complaint
• Price gouging: 1-800-697-1220 or file a complaint online at www.dos.ny.gov/consumerprotection

Disabled Community

• Erie County Office for People with Disabilities 716- 858-6215 or N.Y. Relay 1-800-662-1220
• People, Inc.  716-817-7400
• Community Services for Every1 – 716-883-8888
• WNY Independent Living Center 716- 836-0822
• Deaf Access Services

Domestic Violence 

• 24 Hour Erie County Domestic Violence Hotline: (716) 862-HELP; Instant access to interpreters 24 hours a day
• Haven House (Shelter): 716-884-6000 (People who are deaf or hard-of-hearing can call 7-1-1); provides shelter, support and services for victims and survivors of domestic violence.  Haven House’s advocates are working remotely and are available with support and services for victims and survivors.
• Family Justice Center of Erie County: 716-558-SAFE (7233); closed to in-person visits, but they are still operating by phone, email and online chat.  

Early Intervention

• See ECDOH Early Intervention Program  

Employment Opportunities/Unemployment Info/Financial Support for Individuals

• Job Openings in the Community
• NYS Department of Labor Unemployment FAQs
• NYS Department of Labor: 1-888-581-5812
• Call 2-1-1 for application assistance
• Consumer Credit Counseling Service (free financial checkups): 716-712-2060
• Families First Coronavirus Response Act (FFCRA): Employee Paid Leave Rights - Fact Sheets, Questions and Answers and More Info

Erie County Department of Social Services

• Temporary Aid to Needy Families (TANF): 716-858-8000 for an application; No in-person interview required; Interviews done over the phone
• Supplemental Nutrition Assistance Program (SNAP): 716-858-7239; Online at mybenefits.ny.gov
• HEAP: 716-858-7644; Online at mybenefits.ny.gov
• Medicaid: 716-858-6244 
• Erie County Department of Social Services main number: 716-858-8000: Website Erie County Department of Social Services
• Foster Care: 716-858-7274
• Youth Services: 716-923-4000
• Child Protective Services (to make a report): 1-800-342-3720
• Adult Protective Services: 716-858-6877 

Health Insurance

• The NYS of Health and NYS Department of Financial Services have announced a special enrollment period between March 16 and April 15, 2020. Get more info at nystateofhealth.ny.gov

Mental Health Resources

• Erie County Department of Mental Health 
• Buffalo and Erie County Crisis Services Hotline: 716-834-3131; Available 24 hours, 7 days. Free and confidential service; Instant access to interpreters 24 hours a day   

Refugee Community/Immigrant

• Catholic Charities 71-856-4494
• International Institute 716-883-1900
• Jericho Road Community Health Center 716-348-3000
• Jewish Family Services 716- 883-1914
• Journey’s End 716-882-4963

Senior Adults

• Senior Services Meal Delivery: 716-858-8526 weekdays between 8:30 am - 4:30 pm.  Seniors in Erie County can contact the Erie County Department of Senior Services for Meals on Wheels delivery. Senior Services staff members are coordinating with Meals on Wheels to ensure meal delivery to all seniors in need.   
• Erie County Department of Senior Services: 716-858-8526
• Transportation: 716-858-8526 
• Catholic Charities Telephone Assurance Program: 716-218-1400
• Compeer Older Adult Program Social Support: 716-883-3331 ext 314  

WIC (Women, Infants and Children) Supplemental Nutrition Program

• Catholic Charities: (716) 218-1484