Community Resources

Below, please find several resources available to help you deal with the COVID-19 situation. 


ECDOH COVID-19 Business Page - Info on NYS on PAUSE, Complaints, Executive Orders, SBA and other Business Related Matters  


2-1-1 WNY (Dial 2-1-1)

  • Human and social services, emergency housing, legal services, domestic, health and wellness, food and nutrition, mental health, support groups, developmental disabilities
  • Available 24 hours, 7 days. Free and confidential referral service.  


Addiction Assistance

Child Care for Essential Workers


Consumer Protection

Disabled Community


Domestic Violence 

  • 24 Hour Erie County Domestic Violence Hotline: (716) 862-HELP; Instant access to interpreters 24 hours a day
  • Haven House (Shelter): 716-884-6000 (People who are deaf or hard-of-hearing can call 7-1-1); provides shelter, support and services for victims and survivors of domestic violence.  Haven House’s advocates are working remotely and are available with support and services for victims and survivors.
  • Family Justice Center of Erie County: 716-558-SAFE (7233); closed to in-person visits, but they are still operating by phone, email and online chat.  

Early Intervention

Employment Opportunities/Unemployment Info/Financial Support for Individuals

Erie County Department of Social Services

  • Temporary Aid to Needy Families (TANF): 716-858-8000 for an application; No in-person interview required; Interviews done over the phone
  • Supplemental Nutrition Assistance Program (SNAP): 716-858-7239; Online at
  • HEAP: 716-858-7644; Online at
  • Medicaid: 716-858-6244 
  • Erie County Department of Social Services main number: 716-858-8000: Website Erie County Department of Social Services
  • Foster Care: 716-858-7274
  • Youth Services: 716-923-4000
  • Child Protective Services (to make a report): 1-800-342-3720
  • Adult Protective Services: 716-858-6877 

Health Insurance

  • The NYS of Health and NYS Department of Financial Services have announced a special enrollment period between March 16 and April 15, 2020. Get more info at

Legal Services / Advice

Live Well Erie

Mental Health Resources


Primary Care Providers Accepting New Patients

Refugee Community/Immigrant

Senior Adults

Technology Resources

WIC (Women, Infants and Children) Supplemental Nutrition Program

  • Catholic Charities: (716) 218-1484

Frequently Requested


Phone: (716) 858-7690

Fax: (716) 858-8701

Erie County Department of Health (ECDOH)
95 Franklin Street
Buffalo, New York 14202

ECDOH Locations

Western New York 211