Safer Senior Homes

Modified: July 6, 2020 1:10pm

More From Our Department

  • The Erie County Department of Senior Services’ Stay-Fit Dining Program will be visiting the Clinton-Bailey Farmer’s Market (1443 Clinton Street, Buffalo NY)  on Saturday September 19, 2020 from 8:00 AM – 1:00 PM to distribute Farmers Market coupons (a $20 value that may be used at area Farmer’s Markets through November 30) and other departmental information to seniors.

    September 16, 2020 12:08pm
  • Stay up with the latest on Falls Prevention through our virtual seminars September 21st- September 25th at 10:00am!

    September 9, 2020 12:10pm
  • Join us for an intimate conversation on senior sexual health. October 8th register contact Julie Ruszala 716-858-6403.

    September 9, 2020 12:02pm

Review detailed information about every Medicare and Medicaid-certified nursing home in Erie County, including the overall rating based on health inspection, staffing, and quality measure ratings, on our Safer Senior Homes website.

Protection for Erie County Residents Living in Nursing & Adult Homes

Ruthie’s Law was named in memory of a nursing home resident who died following a physical altercation with another resident.  Unfortunately, her daughter did not learn of the altercation involving her mother or its seriousness for hours after the event occurred in an Erie County nursing home. 

On July 7, 2017, County Executive Mark Poloncarz went before the county legislature and introduced new and stronger protective measures for older adults living in nursing homes and Legislators unanimously passed the measure into law-Ruthie’s Law. The new law requires all nursing homes in Erie County to inform a designated individual within two hours after a resident suffers an injury that requires hospital treatment. The law also requires Medicare- and Medicaid-certified nursing homes in Erie County to report semi-annually to the Commissioner of Senior Services. View the list of nursing homes that have or have not complied with submiting reports. 

The Executive Order also requires the Department of Senior Services prepare a "Know Your Rights" guide for potential nursing home residents, and have it available upon request (call 858-8526).  The guide, called Your Rights as a Nursing Home Resident, is a helpful resource prepared by attorney Anthony Szczygiel. 

Other materials mailed out with the Guide include an up-to-date list of Erie County Nursing Homes with contact information, a NYS Department of Health Fact Sheet explaining the Five-Star Quality Rating System, a Guide to Services for older adults in Erie County and brochures from a few of the agencies providing assistance to older adults and their caregivers.  They are listed below.

       Contacts to have when dealing with nursing home complaints/problems:

          Center for Elder Law & Justice

        Partner, Long Term Care Ombudsman Program (LTCOP)

          438  Main St.

          Buffalo  NY  14202

         (716) 853-3087


         Erie County Senior Services

         NY Connects - Information & Assistance

         Know Your Rights Packet & Safer Senior Homes website

         95 Franklin St.

         Buffalo NY 14202

         (716) 858-8526 


         Erie County Social Services

         Adult Protection Unit

         95 Franklin St. 

         Buffalo NY  14202

         (716) 858-6877


         NYS Dept. of Health Complaint Line 

         Albany NY  12206

         (888) 201-4563  


        Long Term Care Ombudsman Program

        People Inc.

        Lisa Newman, Coordinator

        (716) 817-9222  



Phone: (716) 858-8526

Erie County Department of Senior Services
95 Franklin Street, 13th Floor
Buffalo, New York 14202

Office Hours: Monday-Friday 8:30am - 5:00pm
Phone Hours: Monday-Friday 8:30am - 4:30pm