HEAP Outreach Now Open Across Erie County

HEAP is a federally funded program to assist Erie County Residents with their heating bills.  The HEAP outreach will be administered by the Erie County Departments of Social Services and Senior Services and is open to all income eligible households. Events are held accross the county for your convenience. For more information, contact the HEAP Hotline at 858-7644 or visit: www.erie.gov/depts/socialservices/heap.asp  and www.mybenefits.nygov. Check local media for information from your Legislator about events in your area.


Erie County HEAP and Emergency Services department has re-located from 478 Main - 1st floor to 460 Main St, second floor, effective October 15, 2018. Clients are to report to this new HEAP location via the Main Street entrance. For regular benefit assistance, customers can request an application be mailed to them by calling the application request line at 858-1969.


Interviews will be conducted on a first-come, first-served basis.  All prospective clientele are welcome to apply for HEAP assistance at outreach sites, regardless of age or disability.  Emergency Heap Applicants must have a final disconnection notice.  General HEAP applicants are required to bring the following documentation to the session:


-          One (1) form of identification for all household members (Birth Certificates, License, Social Security Card)


-          Proof of income received within the last 30 days for all household members (Pay Stubs, Social Security or Pension Award letters, Proof of Child Support, Rental Income, Unemployment Benefits, Worker’s Compensation, Etc.)


-          Current heat and electric bills including current shut off or disconnect notices, if applicable


HEAP Income Guidelines 2018 – 2019

 Monthly Household Gross Income Cannot Exceed:



Household Size


Gross Monthly Income

























If an applicant is missing information, they may be allowed to mail the information and complete the application process.  For more information and for dates of HEAP outreach events in your district, please click here for the calendar of sites.


Phone: (716) 858-7500
Fax: (716) 858-8895

Erie County Legislature
92 Franklin Street - 4th Floor
Buffalo, New York 14202

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